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Case Study

Cancer Research UK – New Product Development and Deployment

Cancer Research UK

Cancer Research UK used Savantor’s specialist payments innovation expertise to ensure success for a new service

Cancer Research UK is the UK’s largest charity, generating donations in excess of £400m per annum. Cancer Research UK has a dedicated innovation team whose role is to ensure there is a continued supply of new innovative donation ideas.

Internet shopping was leading to a reduction in donation levels from traditional collecting means. The innovation team had the vision to create the virtual charity box of the electronic age to fund broad social, health and environmental change. The vision was called Give Change Make Change.

This new innovation for the charity sector enables supporters to donate whilst they shop online, making it simpler and more convenient to give. Shoppers simply round up their purchases and donate this spare change to charity.

Cancer Research UK

Savantor's team undertook the following

  • Initially provided industry insight to help identify the optimum business model and critical success factors of the opportunity.
  • Provided retail, payments and new product development expertise to support the delivery of the Give Change programme.
  • Detailed UK e-commerce market review to identify priority target channel partners and potential returns from each retailer.
  • Identified the channel partner and end-user proposition, including sales collateral for partner positioning.
  • Developed an operational and technical solution, and identified the required service procedures.
  • Identified detailed business requirements to support the delivery of the solution.
  • Management of a rapid and comprehensive RFP process, identifying suitable suppliers and facilitating most appropriate supplier selection.
  • Supported identification and planning programme activities.

Geoff Durham, Executive Director at Savantor, commented on Savantor’s fundamental role in this initiative.

“It was a pleasure to use our expertise to help with the launch of this new innovation that will bring benefit to such a worthy cause. Our specialists added a wider perspective and ‘fast track’ processes to support an early launch.”

Features of this assignment

  • Having obtained an outline solution definition and quote from a major software supplier, the client required an independent verification of the proposed solution.
  • Defining the optimum business model to enable Give Change.
  • Insight into transferring and settling donated funds through the UK payments network.
  • Specialist support in delivering the Give Change programme.

Client Testimonial

"In moving our new initiative into reality, we required specialist payments knowledge and forward thinking in the retail sector. Savantor supplied this and provided very effective guidance throughout. We enjoyed working with them."
Sophie High
Head of Innovation Delivery - Cancer Research UK
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