News & Views - Savantor

Contactless and the future of donations

Monday, 16 October 2017

A nationwide survey undertaken by Consumer Intelligence shows that over a third of people who regularly donate money to street charity collectors admit they have cut back in the past year, on average estimating they have donated £14 less, as a result of the rise in popularity of contactless credit and debit cards which means that they do not carry as much cash as previously.

Consumer Intelligence’s research shows 58% of adults to be using less cash than a year ago, with just a third of those questioned preferring to use cash for purchases worth less than £30 (the limit for contactless cards).

As cash remains an important source of donations for charities – according to the Charities Aid Foundation, cash is still the most popular method of donating to charity with 55% of donations coming in notes and coins – it must be a concern that this is impacting charities.

However, it is good to see that the new technology is also proving to be a mechanism which can be utilised to collect charity donations in other ways. Previously in MartketEye we have mentioned charity initiatives such as Pennies and contactless collection for Poppies. Now the Church of England is also apparently undertaking trials using contactless technology for collections.

Even the NHS is embracing contactless technology for collecting funds: the Norfolk & Norwich University Hospitals NHS Foundation Trust is introducing wheelchairs, ‘smart’ posters, ID cards, and vinyl stickers that allow visitors to donate with a simple tap of a smartphone. The vinyl stickers are being applied to the charity-funded portering chairs used by patients and their families.

A trial undertaken by the Dutch bank ING has also proved a success, apparently resulting in the value of average donations more than doubling that collected by traditional cash collection tins.

ING teamed up with 19 charities for the three month pilot, which involves using a box with a touch screen where people can choose the organisation they wish to donate to, before picking one of a range of options for the amount to give and finally tapping their contactless device.

According to ING the system not only made donating quicker but also helped boost the average contribution amount to more than double. The intention is to invest in many more of the devices and roll the technology out to the rest of Europe.

So whilst in one area contactless can be seen to be having a negative impact on donations, the technology is nevertheless also likely to be providing a future way forward for charities and their fund raising endeavours.

Savantor Services

Savantor Services

Savantor services are tailored to Client needs based on our core service areas

Specialist Resourcing Payments Strategy Platform Transition Operational Efficiency
Savantor Services

Job Opportunities

Consulting and contracting roles in the payments, mobile and banking arena within the UK and across Europe

View more
Savantor Services

Savantor Views

Find out more from our Savantor brochures, MarketEye back copies and Industry opinion

Collateral Market Eye News & Views Sign Up to receive MarketEye

Client Quotes

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

Payments Platform Strategy and Sourcing

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with our team and actively contribute. Their experts quickly forged strong working relationships and delivered to our brief. We enjoyed working with them to develop our future platform strategy."

Evert R Fekkes, SVP - Payment & Savings Services - Rabobank Nederland

Complex Cards Business Transformation

"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Expert Witness

"After searching extensively for the required industry expert in a complex litigation, Savantor was identified to have the necessary industry knowledge and expertise on a range of complex issues. Savantor provided clear advice and was able to quickly hone in on the key issues, but most importantly, generating pragmatic winnable answers."

Gavin Ingram, General Counsel & VP Strategic Planning - Global Blue - Asia Pacific

Platform Selection & RFP Management

"OP-Pohjola Group has used Savantor in both acquiring and issuing for platform/service provider research, RFI/RFP processes and subsequent contract negotiations. Savantor's approach and commitment have always been very professional and transparent. They have been of great help for the company in providing us important insights and background information beyond vendors sales speeches."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

Platform Selection

"Savantor's support in our platform selection process has enabled us to sustain our profitability and positioning for the future. Their advice and guidance was essential to our decision-making."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Clients - Request Support

Send us a support request and one of our specialists will be in contact to assist you.

Consultants – Upload your CV

Register your CV with us and gain access to a range of job opportunities through our online job search portal.