News & Views - Savantor

Contactless awareness issue

Friday, 31 May 2013

There have been several items in the papers recently reporting problems with contactless payments. The prominence given these reports seems somewhat out of proportion to the number of actual complaints. Shoppers at Marks and Spencer have complained that the retailer’s contactless payment system has taken money from their accounts without their permission. Sources have revealed that the company has received five complaints of payments being made unintentionally since the technology began being rolled out last year. Pret a Manger also said it was investigating similar claims after a customer reported paying with a card that was more than 11 inches away from the reader. Ok so it’s worth having a look at this as it is probably an awareness issue but 5 complaints at M&S and 1 at Pret is hardly worthy of newspaper headlines questioning the safety of contactless.

As it was launched in 2007 and has yet to become mainstream any education that has been provided to cardholders and more significantly retail staff was probably some time ago and given lack of usage will have been forgotten. However, awareness of contactless mobile payment points and symbols amongst consumers has more than doubled from 15% to 39% in twelve months, a recent report has revealed. According to the latest Mobile Payment Index the use of contactless mobile payments from those that have the technology enabled on their mobile device is also on the rise. 53% have used their mobile devices to make a contactless payment purchase, compared to 47% this time in 2012. Spending via mobile NFC technology has also grown considerably in the past year. In May 2012, results indicated that contactless mobile payment users were, on average, spending £6.76 per transaction. However, this figure has now increased to £26.84 as confidence in technology steadily grows.

So come on retailers remind your staff of how to operate contactless payments and what to look out for in customer behaviour because now may be the time to do it.

Savantor Services

Savantor Services

Savantor services are tailored to Client needs based on our core service areas

Specialist Resourcing Payments Strategy Platform Transition Operational Efficiency
Savantor Services

Job Opportunities

Consulting and contracting roles in the payments, mobile and banking arena within the UK and across Europe

View more
Savantor Services

Savantor Views

Find out more from our Savantor brochures, MarketEye back copies and Industry opinion

Collateral Market Eye News & Views Sign Up to receive MarketEye

Client Quotes

Platform Selection

"Savantor's support in our platform selection process has enabled us to sustain our profitability and positioning for the future. Their advice and guidance was essential to our decision-making."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

Complex Multi-Country Migration

"This complex migration, undertaken simultaneously in Spain and Portugal, has been a complete success. Savantor has provided us with excellent support for over 3 years, both in the original business transformation programme and now this double migration. We value their open and honest approach to business, and of course the expertise that they bring."

Ricardo Gomez, Director, Operations & Technology - WiZink Bank – Spain & Portugal

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

New Fuel Card Guidelines

"Savantor successfully assisted Clear2Pay by providing specialist EMV expertise."

Marie Costers, General Manager - Clear2Pay Open Test Solutions

Commercial Card Migration

"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."

Chris Mason, Director - Commercial Cards EMEA - Citi - UK

Payments Platform Strategy and Sourcing

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with our team and actively contribute. Their experts quickly forged strong working relationships and delivered to our brief. We enjoyed working with them to develop our future platform strategy."

Evert R Fekkes, SVP - Payment & Savings Services - Rabobank Nederland

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Clients - Request Support

Send us a support request and one of our specialists will be in contact to assist you.

Consultants – Upload your CV

Register your CV with us and gain access to a range of job opportunities through our online job search portal.