As card usage seems to be increasingly driven by online shopping the recently published Global Online Shopper Report commissioned by WorldPay is worth a read. According to this report Global e-shoppers spend on average 22% (UK average: 25%) of their annual outgoings on goods and services online, shop for 5 hours a month (UK average: 6), watch TV whilst shopping online (global: 46%, UK: 51%) and make the majority of their purchases at 20:40 (UK: 20:05).
The report found e-shoppers are increasingly varying the devices they use to shop online. 55%, 19% and 11% respectively use a laptop, smartphone or tablet; consequently more shoppers are buying on the move. 29% of global shoppers buy online at work, 6% at college or university, in a car or in a physical retail store, 7% make online purchases when out at a café, bar, restaurant or pub and 8% whilst on holiday. A selection of the findings includes:
• Home shoppers – 95% of e-commerce purchases are conducted within the home. 54% of global consumers shop in the living room and 43% the bedroom. For more unusual shopping locations, 5% of global consumers shop in the garden and 3% in the bathroom.
• Security and fraud – 42% of global shoppers have been directly affected by online fraud themselves or seen a friend or family member fall victim but 57% say they feel more secure shopping online today than 12 months ago.
• Payment preferences – Credit cards (69%), PayPal (40%) and debit cards (37%) dominate global payment preferences but, particularly in developing economies, alternative payments are rising in popularity with 14% using gift vouchers, 8% using Chinese payment method Alipay, 7% m-payments and 5% cash vouchers.
Unsurprisingly, Amazon was the most popular website for buying goods online, with 43% of consumers shopping on Amazon in the last three months. In the UK, this figure was 90%. eBay was a close second with 33% globally and 57% of UK respondents.
So if you want to keep track of your family spending check what your loved ones are doing on their laptops, smartphones or i-Pads just after 8 o'clock tonight.
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"Savantor's support in our platform selection process has enabled us to sustain our profitability and positioning for the future. Their advice and guidance was essential to our decision-making."
Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland
"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."
Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland
"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."
Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA
"Savantor brought an independent perspective and valuable insight that enabled Rabobank to ratify options for delivery and future growth and make informed business decisions in support of our target business model. Having used Savantor on a number of strategic projects, we have no hesitation in recommending their services to others."
Evert R Fekkes, SVP Payment & Savings Services - Rabobank - Nederland
"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."
Chris Mason, Director - Commercial Cards EMEA - Citi - UK
"In moving our new initiative into reality, we required specialist payments knowledge and forward thinking in the retail sector. Savantor supplied this and provided very effective guidance throughout. We enjoyed working with them."
Sophie High, Head of Innovation Delivery - Cancer Research UK
"Savantor successfully advised Rabobank during preparing of the platform migration for cards. Savantor demonstrated thorough knowledge of business processes and market players combined with a practical approach."
Evert Fekkes, Business Information Manager - Rabobank - Nederland
"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."
Jeff Guthri, COO - Moneris Solutions - Canada
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