News & Views - Savantor

Reflections on 2020 and hopes for 2021

Wednesday, 16 December 2020

As we began this year, reflecting on trends in the previous year and how they might shape the payments environment going forward into 2020, none of us had any idea of how the year might unroll and the specific challenges it would bring.

The coronavirus pandemic has dominated every aspect of all our lives and at the end of the year is still continuing to do so.

Trends in the business, retail and payments worlds have primarily been driven by the effects of the pandemic upon people’s behaviour. Online banking, online shopping, an increased use of contactless, a reduction in cash usage, working from home and the growth of technologies supporting remote working and communication have all been influenced by the pandemic, even if it has caused the acceleration of changes already underway. It is unlikely that our High Streets will ever return to the pre-pandemic state. In addition to the tragic effects of the virus upon both those who have suffered from it and their families and those who are involved in front-line care, the economic effects have been devastating.

These have been difficult times for us all and looking forward to 2021 we must hope that the coronavirus will be able to begin to be managed and that some stability can be achieved in our lives.

Savantor would like to take this opportunity to wish everyone a Merry Christmas at this difficult time and extend our heartfelt wishes to you and your families for a happy and healthy New Year.

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Client Quotes

EMV Migration Planning

"It was a strategic imperative for the bank to be EMV compliant for our payment cards and the experience that Savantor brought to the company has proved to be invaluable."

Eddie Sweeney, Chief Technology Officer - AIB Bank - Ireland

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

New Fuel Card Guidelines

"Savantor successfully assisted Clear2Pay by providing specialist EMV expertise."

Marie Costers, General Manager - Clear2Pay Open Test Solutions

Platform Selection

"Savantor's support in our platform selection process has enabled us to sustain our profitability and positioning for the future. Their advice and guidance was essential to our decision-making."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Acquiring market insight and strategy review

"Savantor brought an independent perspective and valuable insight that enabled Rabobank to ratify options for delivery and future growth and make informed business decisions in support of our target business model. Having used Savantor on a number of strategic projects, we have no hesitation in recommending their services to others."

Evert R Fekkes, SVP Payment & Savings Services - Rabobank - Nederland

Card Migration

"I was impressed by the speed with which the Savantor team were able to start delivering and as a team they have made a significant contribution to the success of the Programme."

Bjorn Niels, Programme Director - ABN AMRO Bank - The Netherland

New Payments Initiative

"In moving our new initiative into reality, we required specialist payments knowledge and forward thinking in the retail sector. Savantor supplied this and provided very effective guidance throughout. We enjoyed working with them."

Sophie High, Head of Innovation Delivery - Cancer Research UK

Commercial Card Migration

"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."

Chris Mason, Director - Commercial Cards EMEA - Citi - UK

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