News & Views - Savantor

Life of surprises

Tuesday, 15 November 2011

Do you know who the world’s biggest manufacturer of car tyres is?  Michelin?  Dunlop?  No it’s Lego.  Which I suppose when there are enough Lego pieces in the world for everyone on the planet to have 53 pieces each maybe isn’t so surprising but it wasn’t the answer I was expecting.  Nor was I expecting the results of new research to show that banks lead the way when it comes to feelings of customer loyalty.  Given that they have been public enemy No 1 for the past 3 years I wouldn’t have expected any customers to have feelings of loyalty at all. 

The research, carried out by research company Ipsos MORI in partnership with The Logic Group, is the third annual study into customer loyalty. Surveying over 2,000 adults across Great Britain, this year's survey also included, for the first time, online social listening/web sensing, and online discussion groups to explore loyalty in 2011.  For the third consecutive year, the same three sectors emerged as leaders in customer loyalty.

  • Banks/Building societies (66%) lead the way with two-thirds of the general public saying that they feel loyal to a business or organisation operating in this sector.
  • Supermarkets (60%) follow just behind, with three-in-five saying they are a loyal customer.
  • Finally, half of the general public say the same of Mobile Phone companies (52%).

Earlier in the year there was a lot of fuss in the media both positive and negative about Square’s mobile payment solution.  One of their competitors was particularly scathing about the supposed lack of security in Square’s product.  Well now it seems that they are not doing too badly as in the last year Square has apparently shipped out 800,000 card readers, and just recently passed processing $10 million dollars a day in payments. They are currently processing $2 billion in transactions annually.  Also Richard Branson has become one of their investors and he usually knows what he’s doing.

Savantor Services

Savantor Services

Savantor services are tailored to Client needs based on our core service areas

Specialist Resourcing Payments Strategy Platform Transition Operational Efficiency
Savantor Services

Job Opportunities

Consulting and contracting roles in the payments, mobile and banking arena within the UK and across Europe

View more
Savantor Services

Savantor Views

Find out more from our Savantor brochures, MarketEye back copies and Industry opinion

Collateral Market Eye News & Views Sign Up to receive MarketEye

Client Quotes

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

Expert Witness

"After searching extensively for the required industry expert in a complex litigation, Savantor was identified to have the necessary industry knowledge and expertise on a range of complex issues. Savantor provided clear advice and was able to quickly hone in on the key issues, but most importantly, generating pragmatic winnable answers."

Gavin Ingram, General Counsel & VP Strategic Planning - Global Blue - Asia Pacific

Platform Selection

"Savantor's support in our platform selection process has enabled us to sustain our profitability and positioning for the future. Their advice and guidance was essential to our decision-making."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Collections Transformation

"Savantor did an absolutely superb job for us on the Collections programme. The professionalism, hard work, courtesy and tenacity of their experts is a credit both to the individuals and to Savantor."

Peter O'Dea, Senior Manager - Collections Department - Permanent tsb bank - Ireland

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

Market Insights

"Savantor did a good job in helping us understand the dynamics of a key growth area for Trionis. Savantor's ability to listen and their degree of commitment have always impressed me. They have been of great help in providing us important market insights and I would not hesitate to work with them again in future."

Ernst Verbeek, Managing Director - Trionis - Belgium

EMV Migration Planning

"It was a strategic imperative for the bank to be EMV compliant for our payment cards and the experience that Savantor brought to the company has proved to be invaluable."

Eddie Sweeney, Chief Technology Officer - AIB Bank - Ireland

Clients - Request Support

Send us a support request and one of our specialists will be in contact to assist you.

Consultants – Upload your CV

Register your CV with us and gain access to a range of job opportunities through our online job search portal.