News & Views - Savantor

Life of surprises

Tuesday, 15 November 2011

Do you know who the world’s biggest manufacturer of car tyres is?  Michelin?  Dunlop?  No it’s Lego.  Which I suppose when there are enough Lego pieces in the world for everyone on the planet to have 53 pieces each maybe isn’t so surprising but it wasn’t the answer I was expecting.  Nor was I expecting the results of new research to show that banks lead the way when it comes to feelings of customer loyalty.  Given that they have been public enemy No 1 for the past 3 years I wouldn’t have expected any customers to have feelings of loyalty at all. 

The research, carried out by research company Ipsos MORI in partnership with The Logic Group, is the third annual study into customer loyalty. Surveying over 2,000 adults across Great Britain, this year's survey also included, for the first time, online social listening/web sensing, and online discussion groups to explore loyalty in 2011.  For the third consecutive year, the same three sectors emerged as leaders in customer loyalty.

  • Banks/Building societies (66%) lead the way with two-thirds of the general public saying that they feel loyal to a business or organisation operating in this sector.
  • Supermarkets (60%) follow just behind, with three-in-five saying they are a loyal customer.
  • Finally, half of the general public say the same of Mobile Phone companies (52%).

Earlier in the year there was a lot of fuss in the media both positive and negative about Square’s mobile payment solution.  One of their competitors was particularly scathing about the supposed lack of security in Square’s product.  Well now it seems that they are not doing too badly as in the last year Square has apparently shipped out 800,000 card readers, and just recently passed processing $10 million dollars a day in payments. They are currently processing $2 billion in transactions annually.  Also Richard Branson has become one of their investors and he usually knows what he’s doing.

Savantor Services

Savantor Services

Savantor services are tailored to Client needs based on our core service areas

Specialist Resourcing Payments Strategy Platform Transition Operational Efficiency
Savantor Services

Job Opportunities

Consulting and contracting roles in the payments, mobile and banking arena within the UK and across Europe

View more
Savantor Services

Savantor Views

Find out more from our Savantor brochures, MarketEye back copies and Industry opinion

Collateral Market Eye News & Views Sign Up to receive MarketEye

Client Quotes

Business and Platform Strategy

"Savantor successfully advised Rabobank during preparing of the platform migration for cards. Savantor demonstrated thorough knowledge of business processes and market players combined with a practical approach."

Evert Fekkes, Business Information Manager - Rabobank - Nederland

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

Acquirer Strategy and Operating Model

"Savantor brought an effective blend of European acquirer market expertise and transaction processing solution design. Their experts quickly forged strong working relationships with our team. We enjoyed working with them to create our future acquirer strategy."

Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

New Fuel Card Guidelines

"Savantor successfully assisted Clear2Pay by providing specialist EMV expertise."

Marie Costers, General Manager - Clear2Pay Open Test Solutions

Acquirer Transformation

"We needed a programme manager for a complex transformation who also brought a broad understanding to help stakeholders through the change. We have been delighted with the delivery and outcomes from this engagement with Savantor."

Michael Liquornik, Executive Vice President - Neovia Financial - UK

New Payments Initiative

"In moving our new initiative into reality, we required specialist payments knowledge and forward thinking in the retail sector. Savantor supplied this and provided very effective guidance throughout. We enjoyed working with them."

Sophie High, Head of Innovation Delivery - Cancer Research UK

Market Insights

"Savantor did a good job in helping us understand the dynamics of a key growth area for Trionis. Savantor's ability to listen and their degree of commitment have always impressed me. They have been of great help in providing us important market insights and I would not hesitate to work with them again in future."

Ernst Verbeek, Managing Director - Trionis - Belgium

Clients - Request Support

Send us a support request and one of our specialists will be in contact to assist you.

Consultants – Upload your CV

Register your CV with us and gain access to a range of job opportunities through our online job search portal.