News & Views - Savantor
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Innovate, Innovate, Innovate

Monday, 17 October 2011

The economic gloom continues to hang over Europe but some players in the card market are using some interesting tactics to win customers.  PayPal for one introduced a couple of changes that could take it further into the traditional retail market.  They have introduced a single sign-on digital identity service for online shopping - PayPal Access.  This is designed to simplify the checkout process by enabling the company's 100 million account holders to sign in at participating retailers' sites with just their PayPal user name and password.  Additionally PayPal have teamed up with NCR and S1 to implement a service that lets people make real-time person-to-person payments from cash machines.  Initially available in the US, the system will enable customers to use their banks' ATMs to send money to people in more than 60 countries using their mobile phone number or e-mail address.  After authenticating themselves at NCR SelfServ ATM, customers will be given the option to send money to an individual. To do so, they enter the recipient's e-mail address or mobile number, choose an amount to transfer, and the money will be immediately credited to the recipient's PayPal account.

Charging has become an issue in the US with BofA intending to charge customers $5 per month for using their debit cards.  However, some of their competitors have made this a focus for innovation.  The Community Bank is offering to pay customers $5 to open an account whilst the Co-op Services Credit Union has announced that it is challenging people to shred their bank debit cards in protest of new debit card usage fees.  Co-op Services' "Shred My Card" initiative gives people the opportunity to take their bank debit card to any Co-op Services location, open a new free current account with direct deposit, e-statements and a debit card then shred their old bank debit card, to receive $105.  Necessity does indeed seem to be the mother of invention.

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EMV Migration Planning

"It was a strategic imperative for the bank to be EMV compliant for our payment cards and the experience that Savantor brought to the company has proved to be invaluable."

Eddie Sweeney, Chief Technology Officer - AIB Bank - Ireland

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Credit Risk Review for New Product Launch

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Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

Platform Selection

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Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Collections Transformation

"Savantor did an absolutely superb job for us on the Collections programme. The professionalism, hard work, courtesy and tenacity of their experts is a credit both to the individuals and to Savantor."

Peter O'Dea, Senior Manager - Collections Department - Permanent tsb bank - Ireland

Expert Witness

"After searching extensively for the required industry expert in a complex litigation, Savantor was identified to have the necessary industry knowledge and expertise on a range of complex issues. Savantor provided clear advice and was able to quickly hone in on the key issues, but most importantly, generating pragmatic winnable answers."

Gavin Ingram, General Counsel & VP Strategic Planning - Global Blue - Asia Pacific

Credit Card Launch

"Savantor's knowledge and experience were the key differentiators in selecting them and they contributed greatly to the success of the product launch and the effectiveness of the ongoing operational service."

Toine Schepers, Operations Director - Primeline - The Netherlands

Acquirer Strategy and Operating Model

"Savantor brought an effective blend of European acquirer market expertise and transaction processing solution design. Their experts quickly forged strong working relationships with our team. We enjoyed working with them to create our future acquirer strategy."

Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

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