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Innovate, Innovate, Innovate

Monday, 17 October 2011

The economic gloom continues to hang over Europe but some players in the card market are using some interesting tactics to win customers.  PayPal for one introduced a couple of changes that could take it further into the traditional retail market.  They have introduced a single sign-on digital identity service for online shopping - PayPal Access.  This is designed to simplify the checkout process by enabling the company's 100 million account holders to sign in at participating retailers' sites with just their PayPal user name and password.  Additionally PayPal have teamed up with NCR and S1 to implement a service that lets people make real-time person-to-person payments from cash machines.  Initially available in the US, the system will enable customers to use their banks' ATMs to send money to people in more than 60 countries using their mobile phone number or e-mail address.  After authenticating themselves at NCR SelfServ ATM, customers will be given the option to send money to an individual. To do so, they enter the recipient's e-mail address or mobile number, choose an amount to transfer, and the money will be immediately credited to the recipient's PayPal account.

Charging has become an issue in the US with BofA intending to charge customers $5 per month for using their debit cards.  However, some of their competitors have made this a focus for innovation.  The Community Bank is offering to pay customers $5 to open an account whilst the Co-op Services Credit Union has announced that it is challenging people to shred their bank debit cards in protest of new debit card usage fees.  Co-op Services' "Shred My Card" initiative gives people the opportunity to take their bank debit card to any Co-op Services location, open a new free current account with direct deposit, e-statements and a debit card then shred their old bank debit card, to receive $105.  Necessity does indeed seem to be the mother of invention.

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Platform Selection

"Savantor's support in our platform selection process has enabled us to sustain our profitability and positioning for the future. Their advice and guidance was essential to our decision-making."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

New Payments Initiative

"In moving our new initiative into reality, we required specialist payments knowledge and forward thinking in the retail sector. Savantor supplied this and provided very effective guidance throughout. We enjoyed working with them."

Sophie High, Head of Innovation Delivery - Cancer Research UK

Moneris Solutions

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Jeff Guthri, COO - Moneris Solutions - Canada

Business and Platform Strategy

"Savantor successfully advised Rabobank during preparing of the platform migration for cards. Savantor demonstrated thorough knowledge of business processes and market players combined with a practical approach."

Evert Fekkes, Business Information Manager - Rabobank - Nederland

Card Migration

"I was impressed by the speed with which the Savantor team were able to start delivering and as a team they have made a significant contribution to the success of the Programme."

Bjorn Niels, Programme Director - ABN AMRO Bank - The Netherland

New Fuel Card Guidelines

"Savantor successfully assisted Clear2Pay by providing specialist EMV expertise."

Marie Costers, General Manager - Clear2Pay Open Test Solutions

Card Processing Migration

"Disciplined methodology and effective teamwork, guided by Savantor's migration expertise and operational knowledge, were the hallmarks that led to the resounding success of this project, enabling us to maintain and develop our business capability."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Acquirer Transformation

"We needed a programme manager for a complex transformation who also brought a broad understanding to help stakeholders through the change. We have been delighted with the delivery and outcomes from this engagement with Savantor."

Michael Liquornik, Executive Vice President - Neovia Financial - UK

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