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Monday, 17 October 2011

The economic gloom continues to hang over Europe but some players in the card market are using some interesting tactics to win customers.  PayPal for one introduced a couple of changes that could take it further into the traditional retail market.  They have introduced a single sign-on digital identity service for online shopping - PayPal Access.  This is designed to simplify the checkout process by enabling the company's 100 million account holders to sign in at participating retailers' sites with just their PayPal user name and password.  Additionally PayPal have teamed up with NCR and S1 to implement a service that lets people make real-time person-to-person payments from cash machines.  Initially available in the US, the system will enable customers to use their banks' ATMs to send money to people in more than 60 countries using their mobile phone number or e-mail address.  After authenticating themselves at NCR SelfServ ATM, customers will be given the option to send money to an individual. To do so, they enter the recipient's e-mail address or mobile number, choose an amount to transfer, and the money will be immediately credited to the recipient's PayPal account.

Charging has become an issue in the US with BofA intending to charge customers $5 per month for using their debit cards.  However, some of their competitors have made this a focus for innovation.  The Community Bank is offering to pay customers $5 to open an account whilst the Co-op Services Credit Union has announced that it is challenging people to shred their bank debit cards in protest of new debit card usage fees.  Co-op Services' "Shred My Card" initiative gives people the opportunity to take their bank debit card to any Co-op Services location, open a new free current account with direct deposit, e-statements and a debit card then shred their old bank debit card, to receive $105.  Necessity does indeed seem to be the mother of invention.

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Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

Commercial Card Migration

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Chris Mason, Director - Commercial Cards EMEA - Citi - UK

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Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

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Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

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Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

New Payments Initiative

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Sophie High, Head of Innovation Delivery - Cancer Research UK

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"Savantor did a good job in helping us understand the dynamics of a key growth area for Trionis. Savantor's ability to listen and their degree of commitment have always impressed me. They have been of great help in providing us important market insights and I would not hesitate to work with them again in future."

Ernst Verbeek, Managing Director - Trionis - Belgium

Complex Multi-Country Migration

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Ricardo Gomez, Director, Operations & Technology - WiZink Bank – Spain & Portugal

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