News & Views - Savantor

Looking back and ahead

Friday, 31 December 2010

It's been an interesting year in many ways in the payments industry.  We've seen the introduction of new banks such as Metro bank and an increasing trend for large retailers moving further into in store banking.  Debit cards overtook cash payments for the first time in the UK and mobile payments seem to be pushing contactless cards into the background. There have been many forecasts that next year will see an explosion of interest in mobile payments which may or may not happen but when the likes of Google start to move into the area it's probably a good indicator that it is being taken seriously at last.

Next year may also see further changes to online payment methods as recent research has shown that, while the credit card remains the most common method of online payment, credit card use for online purchases is falling and has triggered a change in the payment mix, which has become more broadly dispersed over a variety of payment methods.  Thus, online payments made with debit cards have increased their market share and non-traditional payment methods such as online alternative payments (PayPal, Google Checkout and Amazon) as well as gift cards, store branded credit cards and prepaid cards have also gained significant foothold and are forecast to continue to grow in the coming years.  So it may be that a year of significant change is ahead.  Let's hope the global economy is strong enough to support it. 

Happy New Year.

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Client Quotes

EMV Migration Planning

"It was a strategic imperative for the bank to be EMV compliant for our payment cards and the experience that Savantor brought to the company has proved to be invaluable."

Eddie Sweeney, Chief Technology Officer - AIB Bank - Ireland

Commercial Card Migration

"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."

Chris Mason, Director - Commercial Cards EMEA - Citi - UK

Complex Multi-Country Migration

"This complex migration, undertaken simultaneously in Spain and Portugal, has been a complete success. Savantor has provided us with excellent support for over 3 years, both in the original business transformation programme and now this double migration. We value their open and honest approach to business, and of course the expertise that they bring."

Ricardo Gomez, Director, Operations & Technology - WiZink Bank – Spain & Portugal

Acquiring market insight and strategy review

"Savantor brought an independent perspective and valuable insight that enabled Rabobank to ratify options for delivery and future growth and make informed business decisions in support of our target business model. Having used Savantor on a number of strategic projects, we have no hesitation in recommending their services to others."

Evert R Fekkes, SVP Payment & Savings Services - Rabobank - Nederland

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

Credit Card Launch

"Savantor's knowledge and experience were the key differentiators in selecting them and they contributed greatly to the success of the product launch and the effectiveness of the ongoing operational service."

Toine Schepers, Operations Director - Primeline - The Netherlands

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Acquirer Transformation

"We needed a programme manager for a complex transformation who also brought a broad understanding to help stakeholders through the change. We have been delighted with the delivery and outcomes from this engagement with Savantor."

Michael Liquornik, Executive Vice President - Neovia Financial - UK

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