News & Views - Savantor

Demand increases for Operational Effectiveness

Tuesday, 31 March 2009

As the economic crisis has intensified, banks are more than ever seeking ways to reduce risk and improve their operational efficiency. In addition, the re-structuring of the payments card market across Europe has led to an extensive set of change programmes for traditional organisations and new entrants. Increased regulatory and financial changes, new business demand and the current economic effects have put considerable pressure on the operational infrastructure in banks and processors.  At the same time the payment industry's scope is increasing to tackle new initiatives like mobile banking and contactless payments. So the issue is not what to do but how to get it done with maximum efficiency.

Savantor is therefore re-doubling its efforts to meet this demand head-on by bringing clients their proven experience in how to improve card operations efficiency and reduce risk when they embark upon processing platform change.  Re-structuring of the card industry across Europe has increased the demand for practical experience and reduced risk platform change, whether it be outsourcing, consolidation or upgrading systems. Over the past 10 years, Savantor personnel have been at the centre of some of the largest, most complex and successful platform migrations undertaken in Europe. To help banks become more efficient, Savantor has created a series of cost-effective operational improvement packages that cover such areas as Fraud, Interchange, Collections, Chargebacks and Authorisations. Contact marketing@savantor.com if you want to know more.

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Client Quotes

Business and Platform Strategy

"Savantor successfully advised Rabobank during preparing of the platform migration for cards. Savantor demonstrated thorough knowledge of business processes and market players combined with a practical approach."

Evert Fekkes, Business Information Manager - Rabobank - Nederland

Acquirer Transformation

"We needed a programme manager for a complex transformation who also brought a broad understanding to help stakeholders through the change. We have been delighted with the delivery and outcomes from this engagement with Savantor."

Michael Liquornik, Executive Vice President - Neovia Financial - UK

Commercial Card Migration

"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."

Chris Mason, Director - Commercial Cards EMEA - Citi - UK

Market Insights

"Savantor did a good job in helping us understand the dynamics of a key growth area for Trionis. Savantor's ability to listen and their degree of commitment have always impressed me. They have been of great help in providing us important market insights and I would not hesitate to work with them again in future."

Ernst Verbeek, Managing Director - Trionis - Belgium

Issuer and Acquirer Transformation - Assessment and Mobilisation

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with a diverse team from across the bank and actively contribute. I am pleased to say that Savantor was able to deliver on our needs as well as being good people to do business with."

Lars Bostrom, Head of Cards - Nordea - Scandinavia

Complex Cards Business Transformation

"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

Acquirer Specialist Support

"OP-Pohjola Group has used Savantors help in numerous different specialist projects differing from risk assessment to management tool creation to transaction analysis. We have been very satisfied by the quality of the service provided by Savantor's experts."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

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