News & Views - Savantor

Savantor leads the charge on card operations efficiency and platform change

Tuesday, 31 March 2009

Demand increases for Operational & Migration Effectiveness

As the economic crisis has intensified, banks are more than ever seeking ways to reduce risk and improve their operational efficiency. In addition, the re-structuring of the payments card market across Europe has led to an extensive set of change programmes for traditional organisations and new entrants. Savantor is therefore re-doubling its efforts to meet this demand head-on by bringing clients their proven experience in how to improve card operations efficiency and reduce risk when they embark upon processing platform change.

Card operations efficiency

To help banks become more efficient, Savantor has created a series of cost-effective operational improvement packages that cover such areas as Fraud, Interchange, Collections, Chargebacks and Authorisations. For example, two recent efficiency reviews resulted in annual chargeback process improvements estimated at over €300,000 and annual fraud operations savings of up to €3 million.

Geoff Durham, Executive Director at Savantor Ltd, explained "These services are based upon the use of proven methods together with carefully-selected industry practitioners with international experience. Savantor has a track record of immediate savings and productivity improvements with typical returns of over 10 times the investment cost."

Managing platform change

Re-structuring of the card industry across Europe has increased the demand for practical experience and reduced risk platform change, whether it be outsourcing, consolidation or upgrading systems. Over the past 10 years, Savantor personnel have been at the centre of some of the largest, most complex and successful platform migrations undertaken in Europe.

Rod Nixon, Managing Director of Savantor International, commented "Our solution selection experience, processing vendor knowledge, migration management and operational transition capability underpins our increasing reputation as the leading card migration group in Europe."

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Client Quotes

Platform Selection

"Savantor's support in our platform selection process has enabled us to sustain our profitability and positioning for the future. Their advice and guidance was essential to our decision-making."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Acquirer Strategy and Operating Model

"Savantor brought an effective blend of European acquirer market expertise and transaction processing solution design. Their experts quickly forged strong working relationships with our team. We enjoyed working with them to create our future acquirer strategy."

Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

Payments Platform Strategy and Sourcing

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with our team and actively contribute. Their experts quickly forged strong working relationships and delivered to our brief. We enjoyed working with them to develop our future platform strategy."

Evert R Fekkes, SVP - Payment & Savings Services - Rabobank Nederland

Credit Card Launch

"Savantor's knowledge and experience were the key differentiators in selecting them and they contributed greatly to the success of the product launch and the effectiveness of the ongoing operational service."

Toine Schepers, Operations Director - Primeline - The Netherlands

Payment Specialists

"Working close with Savantor's professionals over the years in the payment arena. I appreciate the skills and knowledge these guys have and will surely engage with them when opportunities arise. The current engagement with Savantor is full to satisfaction and beyond."

Idsert Walta, Head of Banking Categories - Nordea - Scandinavia

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

Acquiring market insight and strategy review

"Savantor brought an independent perspective and valuable insight that enabled Rabobank to ratify options for delivery and future growth and make informed business decisions in support of our target business model. Having used Savantor on a number of strategic projects, we have no hesitation in recommending their services to others."

Evert R Fekkes, SVP Payment & Savings Services - Rabobank - Nederland

New Payments Initiative

"In moving our new initiative into reality, we required specialist payments knowledge and forward thinking in the retail sector. Savantor supplied this and provided very effective guidance throughout. We enjoyed working with them."

Sophie High, Head of Innovation Delivery - Cancer Research UK

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