News & Views - Savantor

Savantor leads the charge on card operations efficiency and platform change

Tuesday, 31 March 2009

Demand increases for Operational & Migration Effectiveness

As the economic crisis has intensified, banks are more than ever seeking ways to reduce risk and improve their operational efficiency. In addition, the re-structuring of the payments card market across Europe has led to an extensive set of change programmes for traditional organisations and new entrants. Savantor is therefore re-doubling its efforts to meet this demand head-on by bringing clients their proven experience in how to improve card operations efficiency and reduce risk when they embark upon processing platform change.

Card operations efficiency

To help banks become more efficient, Savantor has created a series of cost-effective operational improvement packages that cover such areas as Fraud, Interchange, Collections, Chargebacks and Authorisations. For example, two recent efficiency reviews resulted in annual chargeback process improvements estimated at over €300,000 and annual fraud operations savings of up to €3 million.

Geoff Durham, Executive Director at Savantor Ltd, explained "These services are based upon the use of proven methods together with carefully-selected industry practitioners with international experience. Savantor has a track record of immediate savings and productivity improvements with typical returns of over 10 times the investment cost."

Managing platform change

Re-structuring of the card industry across Europe has increased the demand for practical experience and reduced risk platform change, whether it be outsourcing, consolidation or upgrading systems. Over the past 10 years, Savantor personnel have been at the centre of some of the largest, most complex and successful platform migrations undertaken in Europe.

Rod Nixon, Managing Director of Savantor International, commented "Our solution selection experience, processing vendor knowledge, migration management and operational transition capability underpins our increasing reputation as the leading card migration group in Europe."

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Client Quotes

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

Payments Platform Strategy and Sourcing

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with our team and actively contribute. Their experts quickly forged strong working relationships and delivered to our brief. We enjoyed working with them to develop our future platform strategy."

Evert R Fekkes, SVP - Payment & Savings Services - Rabobank Nederland

Issuer and Acquirer Transformation - Assessment and Mobilisation

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with a diverse team from across the bank and actively contribute. I am pleased to say that Savantor was able to deliver on our needs as well as being good people to do business with."

Lars Bostrom, Head of Cards - Nordea - Scandinavia

Acquirer Transformation

"We needed a programme manager for a complex transformation who also brought a broad understanding to help stakeholders through the change. We have been delighted with the delivery and outcomes from this engagement with Savantor."

Michael Liquornik, Executive Vice President - Neovia Financial - UK

Expert Witness

"After searching extensively for the required industry expert in a complex litigation, Savantor was identified to have the necessary industry knowledge and expertise on a range of complex issues. Savantor provided clear advice and was able to quickly hone in on the key issues, but most importantly, generating pragmatic winnable answers."

Gavin Ingram, General Counsel & VP Strategic Planning - Global Blue - Asia Pacific

Card Migration

"I was impressed by the speed with which the Savantor team were able to start delivering and as a team they have made a significant contribution to the success of the Programme."

Bjorn Niels, Programme Director - ABN AMRO Bank - The Netherland

New Fuel Card Guidelines

"Savantor successfully assisted Clear2Pay by providing specialist EMV expertise."

Marie Costers, General Manager - Clear2Pay Open Test Solutions

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

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