News & Views - Savantor

A twist on the future of the branch

Friday, 09 May 2014
It’s refreshing to hear a positive story regarding the future of branch banking in the UK. Graham Beale, Chief Executive of the Nationwide Building Society, clearly feels that there is some life left in the old-fashioned high street presence yet. Nationwide’s move to bridge the interim between the current, declining state of high-street banking and the inevitable trend towards fully “home banking” is an interesting alternative to simply accepting that customers are moving to alternative methods of banking such as web and mobile. By providing a simple-to-use (not to mention relatively cheap) person-to-person video conferencing solution to connect their customers to their remotely located mortgage consultants, Nationwide are addressing a fundamental issue with branch banking – the cost of maintaining a skilled workforce at each location. With a recent trend of customers leaning towards building societies, apparently disillusioned with banks, who is to say that this isn’t at least a precursor to a sustainable compromise between the excessive costs of maintaining a local branch presence and delivering a good quality face-to-face customer service?
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Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Business and Platform Strategy

"Savantor successfully advised Rabobank during preparing of the platform migration for cards. Savantor demonstrated thorough knowledge of business processes and market players combined with a practical approach."

Evert Fekkes, Business Information Manager - Rabobank - Nederland

Card Processing Migration

"Disciplined methodology and effective teamwork, guided by Savantor's migration expertise and operational knowledge, were the hallmarks that led to the resounding success of this project, enabling us to maintain and develop our business capability."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Issuer and Acquirer Transformation - Assessment and Mobilisation

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Lars Bostrom, Head of Cards - Nordea - Scandinavia

Market Insights

"Savantor did a good job in helping us understand the dynamics of a key growth area for Trionis. Savantor's ability to listen and their degree of commitment have always impressed me. They have been of great help in providing us important market insights and I would not hesitate to work with them again in future."

Ernst Verbeek, Managing Director - Trionis - Belgium

Commercial Card Migration

"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."

Chris Mason, Director - Commercial Cards EMEA - Citi - UK

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

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