Savantor - Making sense of complexity for 25 years

Case Study

Nordea – Complex Cards Business Transformation

Nordea

Nordea uses Savantor’s industry practitioners to help ensure success in the critical selection/mobilisation phase

Nordea examined and then systematically moved forward with major work programmes to replace Issuing and Acquiring platforms to position the bank for future growth, innovation and success.

The unusual complexity of the programme was due to multiple languages, currencies, cultures and product differences across markets.

In common with other banks, change and complexity on this scale is an infrequent event and Nordea did not have sufficient relevant experience in-house.

Nordea examined a range of alternative providers to help as an integral part of the programme management and turned to Savantor due to their deep expertise in the area of card migrations.

Nordea

Savantor's team undertook the following

  • At short notice Savantor was able to introduce experienced individuals with very specific skill sets and expertise in Issuing and Acquiring partner selection & mobilisation.
  • Complex Cards Business TransformationProvided practical guidance and mentoring to senior individuals within Nordea.
  • Complex Cards Business TransformationIntroduced practitioners who fitted into Nordea’s senior management team, rapidly making meaningful contributions.
  • Complex Cards Business TransformationCovered structure, alignment and strategy through to low-level product/service specification.
  • Complex Cards Business TransformationIn parallel, created and lead specific workstreams ranging from SLA definition/specification, current/future product definition and optimisation, data definition and conversion, new host system capabilities, testing, technical run down, and migration strategy.

Geoff Durham, Executive Director at Savantor, highlighted the benefits that Savantor’s industry expertise and experience had been able to bring to Nordea.

“Nordea recognised that the complexity and scale of change demanded proven outside expertise. It was a pleasure to help Nordea turn complexity into forward momentum and deliver key milestones.”

Features of this assignment

  • A small expert team spent 12 months helping Nordea select and then develop alignment with external processors.
  • Throughout, the aim was to capture, document and prioritise existing processes, procedures and product definitions.
  • Internal knowledge was to be transformed into the needs for the future and positioned correctly to take optimal decisions for the new host platforms.
  • Savantor provided deep experience that enabled bank staff to move forward with confidence.

Client Testimonial

"Working close with Savantor’s professionals over the years in the payment arena. I appreciate the skills and knowledge these guys have and will surely engage with them when opportunities arise. The current engagement with Savantor is full to satisfaction and beyond."
Idsert Walta
Head of Banking Categories - Nordea – Scandinavia
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