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WiZink - Complex Cards Business Transformation

WiZink, a bank that specialises in credit cards & simple savings solutions, use Savantor's migration, technical and business specialists to help ensure successful cards transformation

WiZink is a bank that specialises in credit cards and simple savings solutions that respond to its customers' day-to-day needs. In June 2014, Banco Popular reached an agreement with Citibank to acquire its consumer banking business in Spain. In December of the same year, Banco Popular announced the agreement with Varde Partners to sell it a 51% stake in Bancopopular-e, which included Banco Popular's own payment cards business and the one acquired from Citibank Spain. In June 2016, Bancopopular-e changed its brand to WiZink and its institution legal name to WiZink Bank, S.A.

The first challenge was to migrate cards from Citi. A programme was established to design and implement an End-to-End cards processing platform for over 1m Citi cards and in readiness for expansion to about 5m. The programme would also build the supporting business functions for a new bank, including Finance, Credit Risk, Fraud and Operations.

In common with other banks, change and complexity on this scale is an infrequent event and WiZink did not have sufficient relevant experience or resources in-house. WiZink asked Savantor for support due to their deep expertise in card migrations and business operations from previous programmes in Spain, UK and other areas of Europe.

The solution

Savantor provided deep experience and highly skilled consultants in crucial areas to complement the existing team. Savantor identified and supplied experienced individuals at different stages as the programme developed.

The engagement

A large Savantor expert team spent 18 months helping WiZink establish the environment, prepare and integrate updated components, set up operations, then test and deliver a successful card migration and business transformation.

Savantor’s team undertook the following:

  • Workstream leads for Implementation, Business Readiness and Infrastructure.
  • Senior Project Managers for Partner Delivery.
  • Data Migration project manager, integration analysts, live proving and schedule of events planners.
  • Business Analysts and Solution Analysts.
  • PMO reporting, planners and support staff.
  • UAT Managers, Defect Managers and testing support.

The benefits:

WiZink benefitted from Savantor's specialist skills:

  • Savantor provided a wide range of skills to fill specific and critical roles on the programme.
  • Savantor's card transformation experts were selected using a mix of in-country specialists and international practitioners.
  • WiZink commented that the Savantor resourcing team were reliable, focused and available whenever help was needed.
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Client Quotes

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

Card Processing Migration

"Disciplined methodology and effective teamwork, guided by Savantor's migration expertise and operational knowledge, were the hallmarks that led to the resounding success of this project, enabling us to maintain and develop our business capability."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Platform Selection

"Savantor's support in our platform selection process has enabled us to sustain our profitability and positioning for the future. Their advice and guidance was essential to our decision-making."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

EMV Migration Planning

"It was a strategic imperative for the bank to be EMV compliant for our payment cards and the experience that Savantor brought to the company has proved to be invaluable."

Eddie Sweeney, Chief Technology Officer - AIB Bank - Ireland

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

Acquirer Strategy and Operating Model

"Savantor brought an effective blend of European acquirer market expertise and transaction processing solution design. Their experts quickly forged strong working relationships with our team. We enjoyed working with them to create our future acquirer strategy."

Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

Issuer and Acquirer Transformation - Assessment and Mobilisation

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with a diverse team from across the bank and actively contribute. I am pleased to say that Savantor was able to deliver on our needs as well as being good people to do business with."

Lars Bostrom, Head of Cards - Nordea - Scandinavia

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