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WiZink - Complex Cards Business Transformation

WiZink, a bank that specialises in credit cards & simple savings solutions, use Savantor's migration, technical and business specialists to help ensure successful cards transformation

WiZink is a bank that specialises in credit cards and simple savings solutions that respond to its customers' day-to-day needs. In June 2014, Banco Popular reached an agreement with Citibank to acquire its consumer banking business in Spain. In December of the same year, Banco Popular announced the agreement with Varde Partners to sell it a 51% stake in Bancopopular-e, which included Banco Popular's own payment cards business and the one acquired from Citibank Spain. In June 2016, Bancopopular-e changed its brand to WiZink and its institution legal name to WiZink Bank, S.A.

The first challenge was to migrate cards from Citi. A programme was established to design and implement an End-to-End cards processing platform for over 1m Citi cards and in readiness for expansion to about 5m. The programme would also build the supporting business functions for a new bank, including Finance, Credit Risk, Fraud and Operations.

In common with other banks, change and complexity on this scale is an infrequent event and WiZink did not have sufficient relevant experience or resources in-house. WiZink asked Savantor for support due to their deep expertise in card migrations and business operations from previous programmes in Spain, UK and other areas of Europe.

The solution

Savantor provided deep experience and highly skilled consultants in crucial areas to complement the existing team. Savantor identified and supplied experienced individuals at different stages as the programme developed.

The engagement

A large Savantor expert team spent 18 months helping WiZink establish the environment, prepare and integrate updated components, set up operations, then test and deliver a successful card migration and business transformation.

Savantor’s team undertook the following:

  • Workstream leads for Implementation, Business Readiness and Infrastructure.
  • Senior Project Managers for Partner Delivery.
  • Data Migration project manager, integration analysts, live proving and schedule of events planners.
  • Business Analysts and Solution Analysts.
  • PMO reporting, planners and support staff.
  • UAT Managers, Defect Managers and testing support.

The benefits:

WiZink benefitted from Savantor's specialist skills:

  • Savantor provided a wide range of skills to fill specific and critical roles on the programme.
  • Savantor's card transformation experts were selected using a mix of in-country specialists and international practitioners.
  • WiZink commented that the Savantor resourcing team were reliable, focused and available whenever help was needed.
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Client Quotes

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Platform Selection & RFP Management

"OP-Pohjola Group has used Savantor in both acquiring and issuing for platform/service provider research, RFI/RFP processes and subsequent contract negotiations. Savantor's approach and commitment have always been very professional and transparent. They have been of great help for the company in providing us important insights and background information beyond vendors sales speeches."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

Acquirer Specialist Support

"OP-Pohjola Group has used Savantors help in numerous different specialist projects differing from risk assessment to management tool creation to transaction analysis. We have been very satisfied by the quality of the service provided by Savantor's experts."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

Payments Platform Strategy and Sourcing

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with our team and actively contribute. Their experts quickly forged strong working relationships and delivered to our brief. We enjoyed working with them to develop our future platform strategy."

Evert R Fekkes, SVP - Payment & Savings Services - Rabobank Nederland

Credit Card Launch

"Savantor's knowledge and experience were the key differentiators in selecting them and they contributed greatly to the success of the product launch and the effectiveness of the ongoing operational service."

Toine Schepers, Operations Director - Primeline - The Netherlands

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

Complex Multi-Country Migration

"This complex migration, undertaken simultaneously in Spain and Portugal, has been a complete success. Savantor has provided us with excellent support for over 3 years, both in the original business transformation programme and now this double migration. We value their open and honest approach to business, and of course the expertise that they bring."

Ricardo Gomez, Director, Operations & Technology - WiZink Bank – Spain & Portugal

Card Processing Migration

"Disciplined methodology and effective teamwork, guided by Savantor's migration expertise and operational knowledge, were the hallmarks that led to the resounding success of this project, enabling us to maintain and develop our business capability."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

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