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PrimeLine - Card Launch

Savantor played a significant role in the launch of a Visa branded Credit Card for private label card provider PrimeLine, which is part of the Cofinoga Group.

PrimeLine, based in the Netherlands, selected Savantor for their experience of the European Credit Card market and their detailed knowledge of the First Data International platform, which was the chosen platform for the card launch.

Savantor’s team undertook the following:

  • Act as the co-ordination point between PrimeLineand Visa and FDI, since PrimeLinewere new to Credit Card issuing and new to using the services of a multi client third party processor.
  • Guidance through the new member and new card issuing processes with Visa and ensured that all scheme regulations were adhered to.r.
  • Act as overall Programme Manager for the delivery of the new card programme, including the detailed planning and preparation for card launch.r.
  • Provided day to day operational support during the launch phases to ensure speedy resolution of issues, including the control and escalation of issues and actions with FDI, set up of Service Reviews and verification of monthly invoices.r.

Geoff Durham, Executive Director at Savantor, highlighted how our track record of successful card launches and portfolio migrations can deliver real benefits to our clients.

"Our consultants are aware of the major issues, in particular having a detailed understanding of card scheme regulations relating to such a start up project, an in-depth knowledge of processing platforms and have a successful track record of launching a variety of card products around Europe."

Features of this assignment:

  • Overall Programme Manager for the delivery of the new card programme.
  • Detailed planning and preparation for card launch.
  • Control and escalation of issues and actions with FDI, the set up of Service Reviews and verification of monthly invoices from FDI.
  • Advice and guidance on the optimum use of FDI’s parameter based system.
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Client Quotes

Complex Cards Business Transformation

"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

Card Migration

"I was impressed by the speed with which the Savantor team were able to start delivering and as a team they have made a significant contribution to the success of the Programme."

Bjorn Niels, Programme Director - ABN AMRO Bank - The Netherland

New Payments Initiative

"In moving our new initiative into reality, we required specialist payments knowledge and forward thinking in the retail sector. Savantor supplied this and provided very effective guidance throughout. We enjoyed working with them."

Sophie High, Head of Innovation Delivery - Cancer Research UK

Payments Platform Strategy and Sourcing

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with our team and actively contribute. Their experts quickly forged strong working relationships and delivered to our brief. We enjoyed working with them to develop our future platform strategy."

Evert R Fekkes, SVP - Payment & Savings Services - Rabobank Nederland

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

Collections Transformation

"Savantor did an absolutely superb job for us on the Collections programme. The professionalism, hard work, courtesy and tenacity of their experts is a credit both to the individuals and to Savantor."

Peter O'Dea, Senior Manager - Collections Department - Permanent tsb bank - Ireland

Issuer and Acquirer Transformation - Assessment and Mobilisation

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with a diverse team from across the bank and actively contribute. I am pleased to say that Savantor was able to deliver on our needs as well as being good people to do business with."

Lars Bostrom, Head of Cards - Nordea - Scandinavia

Market Insights

"Savantor did a good job in helping us understand the dynamics of a key growth area for Trionis. Savantor's ability to listen and their degree of commitment have always impressed me. They have been of great help in providing us important market insights and I would not hesitate to work with them again in future."

Ernst Verbeek, Managing Director - Trionis - Belgium

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