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PrimeLine - Card Launch

Savantor played a significant role in the launch of a Visa branded Credit Card for private label card provider PrimeLine, which is part of the Cofinoga Group.

PrimeLine, based in the Netherlands, selected Savantor for their experience of the European Credit Card market and their detailed knowledge of the First Data International platform, which was the chosen platform for the card launch.

Savantor’s team undertook the following:

  • Act as the co-ordination point between PrimeLineand Visa and FDI, since PrimeLinewere new to Credit Card issuing and new to using the services of a multi client third party processor.
  • Guidance through the new member and new card issuing processes with Visa and ensured that all scheme regulations were adhered to.r.
  • Act as overall Programme Manager for the delivery of the new card programme, including the detailed planning and preparation for card launch.r.
  • Provided day to day operational support during the launch phases to ensure speedy resolution of issues, including the control and escalation of issues and actions with FDI, set up of Service Reviews and verification of monthly invoices.r.

Geoff Durham, Executive Director at Savantor, highlighted how our track record of successful card launches and portfolio migrations can deliver real benefits to our clients.

"Our consultants are aware of the major issues, in particular having a detailed understanding of card scheme regulations relating to such a start up project, an in-depth knowledge of processing platforms and have a successful track record of launching a variety of card products around Europe."

Features of this assignment:

  • Overall Programme Manager for the delivery of the new card programme.
  • Detailed planning and preparation for card launch.
  • Control and escalation of issues and actions with FDI, the set up of Service Reviews and verification of monthly invoices from FDI.
  • Advice and guidance on the optimum use of FDI’s parameter based system.
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Client Quotes

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

Credit Card Migration and Operational Support

"The bank has undergone significant transformation of its card business on both the issuing and acquiring sides. One business partner we have looked to for support in the areas of strategy, major project leadership, management analysis and ongoing business support is Savantor. The Savantor team has contributed to our success as we have leveraged their deep industry knowledge and broad range of operational skills."

Sean Sheehan, Service Management Director - Bank of Ireland

EMV Migration Planning

"It was a strategic imperative for the bank to be EMV compliant for our payment cards and the experience that Savantor brought to the company has proved to be invaluable."

Eddie Sweeney, Chief Technology Officer - AIB Bank - Ireland

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Complex Cards Business Transformation

"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

Complex Multi-Country Migration

"This complex migration, undertaken simultaneously in Spain and Portugal, has been a complete success. Savantor has provided us with excellent support for over 3 years, both in the original business transformation programme and now this double migration. We value their open and honest approach to business, and of course the expertise that they bring."

Ricardo Gomez, Director, Operations & Technology - WiZink Bank – Spain & Portugal

Collections Transformation

"Savantor did an absolutely superb job for us on the Collections programme. The professionalism, hard work, courtesy and tenacity of their experts is a credit both to the individuals and to Savantor."

Peter O'Dea, Senior Manager - Collections Department - Permanent tsb bank - Ireland

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