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permanent tsb – Collections System Design and Development

Focused development of a real-time, customer based multi-product collections system

permanent tsb, in common with many other banks, was collecting consumer arrears on multiple financial products over three separate platforms, in multiple locations. The bank had decided to build on one of its existing systems to develop an in-house solution.

Critical success factors included achieving operational efficiency improvements and a streamlined approach to customer management across all products.

Savantor’s team undertook the following:

  • Producing the project initiation document to define the scope, approach and objectives of the development.
  • Facilitating workshops to map out the new operational processes.
  • Identifying the key operational metrics the new collections unit would require.
  • Providing the critical review function during the functional specification stage.
  • Bringing previous experience to bear to resolve the many design issues that occurred on the way.

Margaret Jennion, Collections Specialist at Savantor, highlighted how the project had benefitted from Savantor’s involvement.

"This project was a perfect example of how Savantor’s extensive business and operational knowledge can deliver client benefit at all stages of an initiative."

Features of this assignment:

  • Design of new collections strategies, processes and policies.
  • Business Design of new interfaces with card processor, TSYS and external secure print supplier.
  • Definition of new MIS package across all products.
  • Detailed planning and management of acceptance testing.
  • Conversion planning, reconciliation and post implementation monitoring.
  • Development of an on-line training package for approximately 100 client staff.
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Client Quotes

Acquiring market insight and strategy review

"Savantor brought an independent perspective and valuable insight that enabled Rabobank to ratify options for delivery and future growth and make informed business decisions in support of our target business model. Having used Savantor on a number of strategic projects, we have no hesitation in recommending their services to others."

Evert R Fekkes, SVP Payment & Savings Services - Rabobank - Nederland

Collections Transformation

"Savantor did an absolutely superb job for us on the Collections programme. The professionalism, hard work, courtesy and tenacity of their experts is a credit both to the individuals and to Savantor."

Peter O'Dea, Senior Manager - Collections Department - Permanent tsb bank - Ireland

Complex Multi-Country Migration

"This complex migration, undertaken simultaneously in Spain and Portugal, has been a complete success. Savantor has provided us with excellent support for over 3 years, both in the original business transformation programme and now this double migration. We value their open and honest approach to business, and of course the expertise that they bring."

Ricardo Gomez, Director, Operations & Technology - WiZink Bank – Spain & Portugal

EMV Migration Planning

"It was a strategic imperative for the bank to be EMV compliant for our payment cards and the experience that Savantor brought to the company has proved to be invaluable."

Eddie Sweeney, Chief Technology Officer - AIB Bank - Ireland

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Payment Specialists

"Working close with Savantor's professionals over the years in the payment arena. I appreciate the skills and knowledge these guys have and will surely engage with them when opportunities arise. The current engagement with Savantor is full to satisfaction and beyond."

Idsert Walta, Head of Banking Categories - Nordea - Scandinavia

Acquirer Specialist Support

"OP-Pohjola Group has used Savantors help in numerous different specialist projects differing from risk assessment to management tool creation to transaction analysis. We have been very satisfied by the quality of the service provided by Savantor's experts."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

Card Migration

"I was impressed by the speed with which the Savantor team were able to start delivering and as a team they have made a significant contribution to the success of the Programme."

Bjorn Niels, Programme Director - ABN AMRO Bank - The Netherland

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