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permanent tsb – Collections System Design and Development

Focused development of a real-time, customer based multi-product collections system

permanent tsb, in common with many other banks, was collecting consumer arrears on multiple financial products over three separate platforms, in multiple locations. The bank had decided to build on one of its existing systems to develop an in-house solution.

Critical success factors included achieving operational efficiency improvements and a streamlined approach to customer management across all products.

Savantor’s team undertook the following:

  • Producing the project initiation document to define the scope, approach and objectives of the development.
  • Facilitating workshops to map out the new operational processes.
  • Identifying the key operational metrics the new collections unit would require.
  • Providing the critical review function during the functional specification stage.
  • Bringing previous experience to bear to resolve the many design issues that occurred on the way.

Margaret Jennion, Collections Specialist at Savantor, highlighted how the project had benefitted from Savantor’s involvement.

"This project was a perfect example of how Savantor’s extensive business and operational knowledge can deliver client benefit at all stages of an initiative."

Features of this assignment:

  • Design of new collections strategies, processes and policies.
  • Business Design of new interfaces with card processor, TSYS and external secure print supplier.
  • Definition of new MIS package across all products.
  • Detailed planning and management of acceptance testing.
  • Conversion planning, reconciliation and post implementation monitoring.
  • Development of an on-line training package for approximately 100 client staff.
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Client Quotes

Card Processing Migration

"Disciplined methodology and effective teamwork, guided by Savantor's migration expertise and operational knowledge, were the hallmarks that led to the resounding success of this project, enabling us to maintain and develop our business capability."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Acquirer Transformation

"We needed a programme manager for a complex transformation who also brought a broad understanding to help stakeholders through the change. We have been delighted with the delivery and outcomes from this engagement with Savantor."

Michael Liquornik, Executive Vice President - Neovia Financial - UK

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

Acquiring market insight and strategy review

"Savantor brought an independent perspective and valuable insight that enabled Rabobank to ratify options for delivery and future growth and make informed business decisions in support of our target business model. Having used Savantor on a number of strategic projects, we have no hesitation in recommending their services to others."

Evert R Fekkes, SVP Payment & Savings Services - Rabobank - Nederland

New Payments Initiative

"In moving our new initiative into reality, we required specialist payments knowledge and forward thinking in the retail sector. Savantor supplied this and provided very effective guidance throughout. We enjoyed working with them."

Sophie High, Head of Innovation Delivery - Cancer Research UK

Payments Platform Strategy and Sourcing

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with our team and actively contribute. Their experts quickly forged strong working relationships and delivered to our brief. We enjoyed working with them to develop our future platform strategy."

Evert R Fekkes, SVP - Payment & Savings Services - Rabobank Nederland

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