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Permanent tsb – Card processing portfolio migration

Effective ptsb/Savantor/TSYS teamwork delivers smooth migration and operating model transformation

permanent tsb needed to implement their target operating model at the same time as de-coupling their credit card business from a shared platform, thus setting the foundation for future success.

The critical success factors were a seamless conversion of an established Visa portfolio to an independent third party processed TS2 system, while restructuring a fully operational back-office.

Savantor’s team undertook the following:

  • Provided solid advice and guidance for the bank’s Steering Committee.
  • Supported Project Management Office function to plan, maintain direction and deliver.
  • Defined key migration activities across all vendors and managed interface testing.
  • Trained and supported Operations to ensure they were positioned to take over functions previously undertaken by agent.
  • Supported authorisation parameters review to cover both conversion and ongoing requirements.
  • Enhanced financial reconciliation and settlement disciplines
  • Provided specialist collections and risk expertise to set up, test and transform processes.

Geoff Durham, Executive Director at Savantor, summarised how the success of the project was due to the effective use of Savantor’s skills and experience.

"Success lay in strong project management, focused use of Savantor’s broad experience and effective team-working between permanent tsb, Savantor and TSYS"

Features of this assignment:

  • Overall structured project management disciplines and methodology to plan and drive workstreams.
  • Manage and deliver detailed TSYS system testing.
  • Set up and test TSYS Options including changes to reflect transfer from managed to self-governing operation.
  • Set up and test collections, risk management and financial control processes.
  • Identify functions previously carried out by agent and set up effectively within bank.
  • Cutover management to provide seamless service to cardholders.
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Client Quotes

Card Migration

"I was impressed by the speed with which the Savantor team were able to start delivering and as a team they have made a significant contribution to the success of the Programme."

Bjorn Niels, Programme Director - ABN AMRO Bank - The Netherland

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

Payment Specialists

"Working close with Savantor's professionals over the years in the payment arena. I appreciate the skills and knowledge these guys have and will surely engage with them when opportunities arise. The current engagement with Savantor is full to satisfaction and beyond."

Idsert Walta, Head of Banking Categories - Nordea - Scandinavia

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Platform Selection

"Savantor's support in our platform selection process has enabled us to sustain our profitability and positioning for the future. Their advice and guidance was essential to our decision-making."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Card Processing Migration

"Disciplined methodology and effective teamwork, guided by Savantor's migration expertise and operational knowledge, were the hallmarks that led to the resounding success of this project, enabling us to maintain and develop our business capability."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Issuer and Acquirer Transformation - Assessment and Mobilisation

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with a diverse team from across the bank and actively contribute. I am pleased to say that Savantor was able to deliver on our needs as well as being good people to do business with."

Lars Bostrom, Head of Cards - Nordea - Scandinavia

Platform Selection & RFP Management

"OP-Pohjola Group has used Savantor in both acquiring and issuing for platform/service provider research, RFI/RFP processes and subsequent contract negotiations. Savantor's approach and commitment have always been very professional and transparent. They have been of great help for the company in providing us important insights and background information beyond vendors sales speeches."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

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