Case Studies
Return to Case Studies

Permanent tsb – Card processing portfolio migration

Effective ptsb/Savantor/TSYS teamwork delivers smooth migration and operating model transformation

permanent tsb needed to implement their target operating model at the same time as de-coupling their credit card business from a shared platform, thus setting the foundation for future success.

The critical success factors were a seamless conversion of an established Visa portfolio to an independent third party processed TS2 system, while restructuring a fully operational back-office.

Savantor’s team undertook the following:

  • Provided solid advice and guidance for the bank’s Steering Committee.
  • Supported Project Management Office function to plan, maintain direction and deliver.
  • Defined key migration activities across all vendors and managed interface testing.
  • Trained and supported Operations to ensure they were positioned to take over functions previously undertaken by agent.
  • Supported authorisation parameters review to cover both conversion and ongoing requirements.
  • Enhanced financial reconciliation and settlement disciplines
  • Provided specialist collections and risk expertise to set up, test and transform processes.

Geoff Durham, Executive Director at Savantor, summarised how the success of the project was due to the effective use of Savantor’s skills and experience.

"Success lay in strong project management, focused use of Savantor’s broad experience and effective team-working between permanent tsb, Savantor and TSYS"

Features of this assignment:

  • Overall structured project management disciplines and methodology to plan and drive workstreams.
  • Manage and deliver detailed TSYS system testing.
  • Set up and test TSYS Options including changes to reflect transfer from managed to self-governing operation.
  • Set up and test collections, risk management and financial control processes.
  • Identify functions previously carried out by agent and set up effectively within bank.
  • Cutover management to provide seamless service to cardholders.
Savantor Services

Savantor Services

Savantor services are tailored to Client needs based on our core service areas

Specialist Resourcing Payments Strategy Platform Transition Operational Efficiency
Savantor Services

Job Opportunities

Consulting and contracting roles in the payments, mobile and banking arena within the UK and across Europe

View more
Savantor Services

Savantor Views

Find out more from our Savantor brochures, MarketEye back copies and Industry opinion

Collateral Market Eye News & Views Sign Up to receive MarketEye

Client Quotes

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

Expert Witness

"After searching extensively for the required industry expert in a complex litigation, Savantor was identified to have the necessary industry knowledge and expertise on a range of complex issues. Savantor provided clear advice and was able to quickly hone in on the key issues, but most importantly, generating pragmatic winnable answers."

Gavin Ingram, General Counsel & VP Strategic Planning - Global Blue - Asia Pacific

Acquirer Specialist Support

"OP-Pohjola Group has used Savantors help in numerous different specialist projects differing from risk assessment to management tool creation to transaction analysis. We have been very satisfied by the quality of the service provided by Savantor's experts."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

Card Migration

"I was impressed by the speed with which the Savantor team were able to start delivering and as a team they have made a significant contribution to the success of the Programme."

Bjorn Niels, Programme Director - ABN AMRO Bank - The Netherland

Complex Cards Business Transformation

"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

EMV Migration Planning

"It was a strategic imperative for the bank to be EMV compliant for our payment cards and the experience that Savantor brought to the company has proved to be invaluable."

Eddie Sweeney, Chief Technology Officer - AIB Bank - Ireland

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

New Fuel Card Guidelines

"Savantor successfully assisted Clear2Pay by providing specialist EMV expertise."

Marie Costers, General Manager - Clear2Pay Open Test Solutions

Clients - Request Support

Send us a support request and one of our specialists will be in contact to assist you.

Consultants – Upload your CV

Register your CV with us and gain access to a range of job opportunities through our online job search portal.