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Permanent tsb – Card processing portfolio migration

Effective ptsb/Savantor/TSYS teamwork delivers smooth migration and operating model transformation

permanent tsb needed to implement their target operating model at the same time as de-coupling their credit card business from a shared platform, thus setting the foundation for future success.

The critical success factors were a seamless conversion of an established Visa portfolio to an independent third party processed TS2 system, while restructuring a fully operational back-office.

Savantor’s team undertook the following:

  • Provided solid advice and guidance for the bank’s Steering Committee.
  • Supported Project Management Office function to plan, maintain direction and deliver.
  • Defined key migration activities across all vendors and managed interface testing.
  • Trained and supported Operations to ensure they were positioned to take over functions previously undertaken by agent.
  • Supported authorisation parameters review to cover both conversion and ongoing requirements.
  • Enhanced financial reconciliation and settlement disciplines
  • Provided specialist collections and risk expertise to set up, test and transform processes.

Geoff Durham, Executive Director at Savantor, summarised how the success of the project was due to the effective use of Savantor’s skills and experience.

"Success lay in strong project management, focused use of Savantor’s broad experience and effective team-working between permanent tsb, Savantor and TSYS"

Features of this assignment:

  • Overall structured project management disciplines and methodology to plan and drive workstreams.
  • Manage and deliver detailed TSYS system testing.
  • Set up and test TSYS Options including changes to reflect transfer from managed to self-governing operation.
  • Set up and test collections, risk management and financial control processes.
  • Identify functions previously carried out by agent and set up effectively within bank.
  • Cutover management to provide seamless service to cardholders.
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Client Quotes

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

Acquirer Specialist Support

"OP-Pohjola Group has used Savantors help in numerous different specialist projects differing from risk assessment to management tool creation to transaction analysis. We have been very satisfied by the quality of the service provided by Savantor's experts."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

Card Migration

"I was impressed by the speed with which the Savantor team were able to start delivering and as a team they have made a significant contribution to the success of the Programme."

Bjorn Niels, Programme Director - ABN AMRO Bank - The Netherland

Complex Cards Business Transformation

"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

Payment Specialists

"Working close with Savantor's professionals over the years in the payment arena. I appreciate the skills and knowledge these guys have and will surely engage with them when opportunities arise. The current engagement with Savantor is full to satisfaction and beyond."

Idsert Walta, Head of Banking Categories - Nordea - Scandinavia

Expert Witness

"After searching extensively for the required industry expert in a complex litigation, Savantor was identified to have the necessary industry knowledge and expertise on a range of complex issues. Savantor provided clear advice and was able to quickly hone in on the key issues, but most importantly, generating pragmatic winnable answers."

Gavin Ingram, General Counsel & VP Strategic Planning - Global Blue - Asia Pacific

Issuer and Acquirer Transformation - Assessment and Mobilisation

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with a diverse team from across the bank and actively contribute. I am pleased to say that Savantor was able to deliver on our needs as well as being good people to do business with."

Lars Bostrom, Head of Cards - Nordea - Scandinavia

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