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Nordea – Complex Cards Business Transformation

Nordea uses Savantor’s industry practitioners to help ensure success in the critical selection/mobilisation phase

Nordea examined and then systematically moved forward with major work programmes to replace Issuing and Acquiring platforms to position the bank for future growth, innovation and success.

The unusual complexity of the programme was due to multiple languages, currencies, cultures and product differences across markets.

In common with other banks, change and complexity on this scale is an infrequent event and Nordea did not have sufficient relevant experience in-house.

Nordea examined a range of alternative providers to help as an integral part of the programme management and turned to Savantor due to their deep expertise in the area of card migrations.

Savantor’s team undertook the following:

  • At short notice Savantor was able to introduce experienced individuals with very specific skill sets and expertise in Issuing and Acquiring partner selection & mobilisation.
  • Complex Cards Business TransformationProvided practical guidance and mentoring to senior individuals within Nordea.
  • Complex Cards Business TransformationIntroduced practitioners who fitted into Nordea’s senior management team, rapidly making meaningful contributions.
  • Complex Cards Business TransformationCovered structure, alignment and strategy through to low-level product/service specification.
  • Complex Cards Business TransformationIn parallel, created and lead specific workstreams ranging from SLA definition/specification, current/future product definition and optimisation, data definition and conversion, new host system capabilities, testing, technical run down, and migration strategy.

Geoff Durham, Executive Director at Savantor, highlighted the benefits that Savantor’s industry expertise and experience had been able to bring to Nordea.

"Nordea recognised that the complexity and scale of change demanded proven outside expertise. It was a pleasure to help Nordea turn complexity into forward momentum and deliver key milestones."

Features of this assignment:

  • A small expert team spent 12 months helping Nordea select and then develop alignment with external processors.
  • Throughout, the aim was to capture, document and prioritise existing processes, procedures and product definitions.
  • Internal knowledge was to be transformed into the needs for the future and positioned correctly to take optimal decisions for the new host platforms.
  • Savantor provided deep experience that enabled bank staff to move forward with confidence.
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Client Quotes

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

Payment Specialists

"Working close with Savantor's professionals over the years in the payment arena. I appreciate the skills and knowledge these guys have and will surely engage with them when opportunities arise. The current engagement with Savantor is full to satisfaction and beyond."

Idsert Walta, Head of Banking Categories - Nordea - Scandinavia

Credit Card Migration and Operational Support

"The bank has undergone significant transformation of its card business on both the issuing and acquiring sides. One business partner we have looked to for support in the areas of strategy, major project leadership, management analysis and ongoing business support is Savantor. The Savantor team has contributed to our success as we have leveraged their deep industry knowledge and broad range of operational skills."

Sean Sheehan, Service Management Director - Bank of Ireland

Credit Card Launch

"Savantor's knowledge and experience were the key differentiators in selecting them and they contributed greatly to the success of the product launch and the effectiveness of the ongoing operational service."

Toine Schepers, Operations Director - Primeline - The Netherlands

Card Processing Migration

"Disciplined methodology and effective teamwork, guided by Savantor's migration expertise and operational knowledge, were the hallmarks that led to the resounding success of this project, enabling us to maintain and develop our business capability."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Collections Transformation

"Savantor did an absolutely superb job for us on the Collections programme. The professionalism, hard work, courtesy and tenacity of their experts is a credit both to the individuals and to Savantor."

Peter O'Dea, Senior Manager - Collections Department - Permanent tsb bank - Ireland

Acquirer Transformation

"We needed a programme manager for a complex transformation who also brought a broad understanding to help stakeholders through the change. We have been delighted with the delivery and outcomes from this engagement with Savantor."

Michael Liquornik, Executive Vice President - Neovia Financial - UK

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