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Nordea – Complex Cards Business Transformation

Nordea uses Savantor’s industry practitioners to help ensure success in the critical selection/mobilisation phase

Nordea examined and then systematically moved forward with major work programmes to replace Issuing and Acquiring platforms to position the bank for future growth, innovation and success.

The unusual complexity of the programme was due to multiple languages, currencies, cultures and product differences across markets.

In common with other banks, change and complexity on this scale is an infrequent event and Nordea did not have sufficient relevant experience in-house.

Nordea examined a range of alternative providers to help as an integral part of the programme management and turned to Savantor due to their deep expertise in the area of card migrations.

Savantor’s team undertook the following:

  • At short notice Savantor was able to introduce experienced individuals with very specific skill sets and expertise in Issuing and Acquiring partner selection & mobilisation.
  • Complex Cards Business TransformationProvided practical guidance and mentoring to senior individuals within Nordea.
  • Complex Cards Business TransformationIntroduced practitioners who fitted into Nordea’s senior management team, rapidly making meaningful contributions.
  • Complex Cards Business TransformationCovered structure, alignment and strategy through to low-level product/service specification.
  • Complex Cards Business TransformationIn parallel, created and lead specific workstreams ranging from SLA definition/specification, current/future product definition and optimisation, data definition and conversion, new host system capabilities, testing, technical run down, and migration strategy.

Geoff Durham, Executive Director at Savantor, highlighted the benefits that Savantor’s industry expertise and experience had been able to bring to Nordea.

"Nordea recognised that the complexity and scale of change demanded proven outside expertise. It was a pleasure to help Nordea turn complexity into forward momentum and deliver key milestones."

Features of this assignment:

  • A small expert team spent 12 months helping Nordea select and then develop alignment with external processors.
  • Throughout, the aim was to capture, document and prioritise existing processes, procedures and product definitions.
  • Internal knowledge was to be transformed into the needs for the future and positioned correctly to take optimal decisions for the new host platforms.
  • Savantor provided deep experience that enabled bank staff to move forward with confidence.
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Client Quotes

Business and Platform Strategy

"Savantor successfully advised Rabobank during preparing of the platform migration for cards. Savantor demonstrated thorough knowledge of business processes and market players combined with a practical approach."

Evert Fekkes, Business Information Manager - Rabobank - Nederland

Commercial Card Migration

"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."

Chris Mason, Director - Commercial Cards EMEA - Citi - UK

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

Expert Witness

"After searching extensively for the required industry expert in a complex litigation, Savantor was identified to have the necessary industry knowledge and expertise on a range of complex issues. Savantor provided clear advice and was able to quickly hone in on the key issues, but most importantly, generating pragmatic winnable answers."

Gavin Ingram, General Counsel & VP Strategic Planning - Global Blue - Asia Pacific

Acquiring market insight and strategy review

"Savantor brought an independent perspective and valuable insight that enabled Rabobank to ratify options for delivery and future growth and make informed business decisions in support of our target business model. Having used Savantor on a number of strategic projects, we have no hesitation in recommending their services to others."

Evert R Fekkes, SVP Payment & Savings Services - Rabobank - Nederland

Complex Cards Business Transformation

"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

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