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Nordea – Complex Cards Business Transformation

Nordea uses Savantor’s industry practitioners to help ensure success in the critical selection/mobilisation phase

Nordea examined and then systematically moved forward with major work programmes to replace Issuing and Acquiring platforms to position the bank for future growth, innovation and success.

The unusual complexity of the programme was due to multiple languages, currencies, cultures and product differences across markets.

In common with other banks, change and complexity on this scale is an infrequent event and Nordea did not have sufficient relevant experience in-house.

Nordea examined a range of alternative providers to help as an integral part of the programme management and turned to Savantor due to their deep expertise in the area of card migrations.

Savantor’s team undertook the following:

  • At short notice Savantor was able to introduce experienced individuals with very specific skill sets and expertise in Issuing and Acquiring partner selection & mobilisation.
  • Complex Cards Business TransformationProvided practical guidance and mentoring to senior individuals within Nordea.
  • Complex Cards Business TransformationIntroduced practitioners who fitted into Nordea’s senior management team, rapidly making meaningful contributions.
  • Complex Cards Business TransformationCovered structure, alignment and strategy through to low-level product/service specification.
  • Complex Cards Business TransformationIn parallel, created and lead specific workstreams ranging from SLA definition/specification, current/future product definition and optimisation, data definition and conversion, new host system capabilities, testing, technical run down, and migration strategy.

Geoff Durham, Executive Director at Savantor, highlighted the benefits that Savantor’s industry expertise and experience had been able to bring to Nordea.

"Nordea recognised that the complexity and scale of change demanded proven outside expertise. It was a pleasure to help Nordea turn complexity into forward momentum and deliver key milestones."

Features of this assignment:

  • A small expert team spent 12 months helping Nordea select and then develop alignment with external processors.
  • Throughout, the aim was to capture, document and prioritise existing processes, procedures and product definitions.
  • Internal knowledge was to be transformed into the needs for the future and positioned correctly to take optimal decisions for the new host platforms.
  • Savantor provided deep experience that enabled bank staff to move forward with confidence.
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Client Quotes

Credit Card Launch

"Savantor's knowledge and experience were the key differentiators in selecting them and they contributed greatly to the success of the product launch and the effectiveness of the ongoing operational service."

Toine Schepers, Operations Director - Primeline - The Netherlands

Market Insights

"Savantor did a good job in helping us understand the dynamics of a key growth area for Trionis. Savantor's ability to listen and their degree of commitment have always impressed me. They have been of great help in providing us important market insights and I would not hesitate to work with them again in future."

Ernst Verbeek, Managing Director - Trionis - Belgium

Platform Selection & RFP Management

"OP-Pohjola Group has used Savantor in both acquiring and issuing for platform/service provider research, RFI/RFP processes and subsequent contract negotiations. Savantor's approach and commitment have always been very professional and transparent. They have been of great help for the company in providing us important insights and background information beyond vendors sales speeches."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

New Payments Initiative

"In moving our new initiative into reality, we required specialist payments knowledge and forward thinking in the retail sector. Savantor supplied this and provided very effective guidance throughout. We enjoyed working with them."

Sophie High, Head of Innovation Delivery - Cancer Research UK

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Complex Cards Business Transformation

"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

Issuer and Acquirer Transformation - Assessment and Mobilisation

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with a diverse team from across the bank and actively contribute. I am pleased to say that Savantor was able to deliver on our needs as well as being good people to do business with."

Lars Bostrom, Head of Cards - Nordea - Scandinavia

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