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Nordea – Complex Cards Business Transformation

Nordea uses Savantor’s industry practitioners to help ensure success in the critical selection/mobilisation phase

Nordea examined and then systematically moved forward with major work programmes to replace Issuing and Acquiring platforms to position the bank for future growth, innovation and success.

The unusual complexity of the programme was due to multiple languages, currencies, cultures and product differences across markets.

In common with other banks, change and complexity on this scale is an infrequent event and Nordea did not have sufficient relevant experience in-house.

Nordea examined a range of alternative providers to help as an integral part of the programme management and turned to Savantor due to their deep expertise in the area of card migrations.

Savantor’s team undertook the following:

  • At short notice Savantor was able to introduce experienced individuals with very specific skill sets and expertise in Issuing and Acquiring partner selection & mobilisation.
  • Complex Cards Business TransformationProvided practical guidance and mentoring to senior individuals within Nordea.
  • Complex Cards Business TransformationIntroduced practitioners who fitted into Nordea’s senior management team, rapidly making meaningful contributions.
  • Complex Cards Business TransformationCovered structure, alignment and strategy through to low-level product/service specification.
  • Complex Cards Business TransformationIn parallel, created and lead specific workstreams ranging from SLA definition/specification, current/future product definition and optimisation, data definition and conversion, new host system capabilities, testing, technical run down, and migration strategy.

Geoff Durham, Executive Director at Savantor, highlighted the benefits that Savantor’s industry expertise and experience had been able to bring to Nordea.

"Nordea recognised that the complexity and scale of change demanded proven outside expertise. It was a pleasure to help Nordea turn complexity into forward momentum and deliver key milestones."

Features of this assignment:

  • A small expert team spent 12 months helping Nordea select and then develop alignment with external processors.
  • Throughout, the aim was to capture, document and prioritise existing processes, procedures and product definitions.
  • Internal knowledge was to be transformed into the needs for the future and positioned correctly to take optimal decisions for the new host platforms.
  • Savantor provided deep experience that enabled bank staff to move forward with confidence.
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Client Quotes

New Payments Initiative

"In moving our new initiative into reality, we required specialist payments knowledge and forward thinking in the retail sector. Savantor supplied this and provided very effective guidance throughout. We enjoyed working with them."

Sophie High, Head of Innovation Delivery - Cancer Research UK

Platform Selection

"Savantor's support in our platform selection process has enabled us to sustain our profitability and positioning for the future. Their advice and guidance was essential to our decision-making."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

Commercial Card Migration

"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."

Chris Mason, Director - Commercial Cards EMEA - Citi - UK

Collections Transformation

"Savantor did an absolutely superb job for us on the Collections programme. The professionalism, hard work, courtesy and tenacity of their experts is a credit both to the individuals and to Savantor."

Peter O'Dea, Senior Manager - Collections Department - Permanent tsb bank - Ireland

Payment Specialists

"Working close with Savantor's professionals over the years in the payment arena. I appreciate the skills and knowledge these guys have and will surely engage with them when opportunities arise. The current engagement with Savantor is full to satisfaction and beyond."

Idsert Walta, Head of Banking Categories - Nordea - Scandinavia

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

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