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Nationwide – Credit Card Interchange Fee Review

Improvements and recommendations estimated at £250,000 p.a. are identified by Savantor’s experts

Nationwide, under a new credit card management team, asked Savantor to undertake a review of the end-to-end interchange process.

The Critical Success Factors were to identify, and propose solutions for, weaknesses in processes and procedures in managing, monitoring and reporting interchange fees.

Savantor’s team undertook the following:

  • Re-engineered the policy and approach to verifying and settling claims from acquirers for overpaid interchange fees.
  • Provided guidance to the client on areas where the accuracy of interchange fee flows needed more rigorous review and investigation.
  • Advised the client on gaps in key interchange fee data, trend analysis and monthly reporting & variance analysis routines.
  • Identified a series of measures to improve the accuracy of interchange fee forecasting.
  • Identified areas for improved internal interchange fee governance and training.

Doug Tuson, Executive Director at Savantor, stressed how Savantor’s operational knowledge and practitioner experience was able to identify the improvements to achieve considerable potential savings.

"Our experience and expertise in this area enabled us to provide in-depth, insightful advice and guidance to the company’s credit card management team, thereby allowing the business to be better positioned to achieve its future commercial and financial objectives."

Features of this assignment:

  • Interchange fee claims, settlement processes and procedures.
  • The accuracy of interchange fee receipts and payments.
  • The interchange fee forecasting model used for planning purposes.
  • The use of available MI for business planning purposes and the adequacy of data held in the data warehouse repository.
  • The level of interchange fee awareness and knowledge of staff, and the training available to them.
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Client Quotes

Complex Cards Business Transformation

"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

Acquiring market insight and strategy review

"Savantor brought an independent perspective and valuable insight that enabled Rabobank to ratify options for delivery and future growth and make informed business decisions in support of our target business model. Having used Savantor on a number of strategic projects, we have no hesitation in recommending their services to others."

Evert R Fekkes, SVP Payment & Savings Services - Rabobank - Nederland

Acquirer Strategy and Operating Model

"Savantor brought an effective blend of European acquirer market expertise and transaction processing solution design. Their experts quickly forged strong working relationships with our team. We enjoyed working with them to create our future acquirer strategy."

Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

Commercial Card Migration

"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."

Chris Mason, Director - Commercial Cards EMEA - Citi - UK

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

New Payments Initiative

"In moving our new initiative into reality, we required specialist payments knowledge and forward thinking in the retail sector. Savantor supplied this and provided very effective guidance throughout. We enjoyed working with them."

Sophie High, Head of Innovation Delivery - Cancer Research UK

New Fuel Card Guidelines

"Savantor successfully assisted Clear2Pay by providing specialist EMV expertise."

Marie Costers, General Manager - Clear2Pay Open Test Solutions

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