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Nationwide – Credit Card Interchange Fee Review

Improvements and recommendations estimated at £250,000 p.a. are identified by Savantor’s experts

Nationwide, under a new credit card management team, asked Savantor to undertake a review of the end-to-end interchange process.

The Critical Success Factors were to identify, and propose solutions for, weaknesses in processes and procedures in managing, monitoring and reporting interchange fees.

Savantor’s team undertook the following:

  • Re-engineered the policy and approach to verifying and settling claims from acquirers for overpaid interchange fees.
  • Provided guidance to the client on areas where the accuracy of interchange fee flows needed more rigorous review and investigation.
  • Advised the client on gaps in key interchange fee data, trend analysis and monthly reporting & variance analysis routines.
  • Identified a series of measures to improve the accuracy of interchange fee forecasting.
  • Identified areas for improved internal interchange fee governance and training.

Doug Tuson, Executive Director at Savantor, stressed how Savantor’s operational knowledge and practitioner experience was able to identify the improvements to achieve considerable potential savings.

"Our experience and expertise in this area enabled us to provide in-depth, insightful advice and guidance to the company’s credit card management team, thereby allowing the business to be better positioned to achieve its future commercial and financial objectives."

Features of this assignment:

  • Interchange fee claims, settlement processes and procedures.
  • The accuracy of interchange fee receipts and payments.
  • The interchange fee forecasting model used for planning purposes.
  • The use of available MI for business planning purposes and the adequacy of data held in the data warehouse repository.
  • The level of interchange fee awareness and knowledge of staff, and the training available to them.
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Client Quotes

Platform Selection

"Savantor's support in our platform selection process has enabled us to sustain our profitability and positioning for the future. Their advice and guidance was essential to our decision-making."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

Payments Platform Strategy and Sourcing

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with our team and actively contribute. Their experts quickly forged strong working relationships and delivered to our brief. We enjoyed working with them to develop our future platform strategy."

Evert R Fekkes, SVP - Payment & Savings Services - Rabobank Nederland

New Fuel Card Guidelines

"Savantor successfully assisted Clear2Pay by providing specialist EMV expertise."

Marie Costers, General Manager - Clear2Pay Open Test Solutions

Collections Transformation

"Savantor did an absolutely superb job for us on the Collections programme. The professionalism, hard work, courtesy and tenacity of their experts is a credit both to the individuals and to Savantor."

Peter O'Dea, Senior Manager - Collections Department - Permanent tsb bank - Ireland

Card Processing Migration

"Disciplined methodology and effective teamwork, guided by Savantor's migration expertise and operational knowledge, were the hallmarks that led to the resounding success of this project, enabling us to maintain and develop our business capability."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

EMV Migration Planning

"It was a strategic imperative for the bank to be EMV compliant for our payment cards and the experience that Savantor brought to the company has proved to be invaluable."

Eddie Sweeney, Chief Technology Officer - AIB Bank - Ireland

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

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