Case Studies
Return to Case Studies

Nationwide – Credit Card Interchange Fee Review

Improvements and recommendations estimated at £250,000 p.a. are identified by Savantor’s experts

Nationwide, under a new credit card management team, asked Savantor to undertake a review of the end-to-end interchange process.

The Critical Success Factors were to identify, and propose solutions for, weaknesses in processes and procedures in managing, monitoring and reporting interchange fees.

Savantor’s team undertook the following:

  • Re-engineered the policy and approach to verifying and settling claims from acquirers for overpaid interchange fees.
  • Provided guidance to the client on areas where the accuracy of interchange fee flows needed more rigorous review and investigation.
  • Advised the client on gaps in key interchange fee data, trend analysis and monthly reporting & variance analysis routines.
  • Identified a series of measures to improve the accuracy of interchange fee forecasting.
  • Identified areas for improved internal interchange fee governance and training.

Doug Tuson, Executive Director at Savantor, stressed how Savantor’s operational knowledge and practitioner experience was able to identify the improvements to achieve considerable potential savings.

"Our experience and expertise in this area enabled us to provide in-depth, insightful advice and guidance to the company’s credit card management team, thereby allowing the business to be better positioned to achieve its future commercial and financial objectives."

Features of this assignment:

  • Interchange fee claims, settlement processes and procedures.
  • The accuracy of interchange fee receipts and payments.
  • The interchange fee forecasting model used for planning purposes.
  • The use of available MI for business planning purposes and the adequacy of data held in the data warehouse repository.
  • The level of interchange fee awareness and knowledge of staff, and the training available to them.
Savantor Services

Savantor Services

Savantor services are tailored to Client needs based on our core service areas

Specialist Resourcing Payments Strategy Platform Transition Operational Efficiency
Savantor Services

Job Opportunities

Consulting and contracting roles in the payments, mobile and banking arena within the UK and across Europe

View more
Savantor Services

Savantor Views

Find out more from our Savantor brochures, MarketEye back copies and Industry opinion

Collateral Market Eye News & Views Sign Up to receive MarketEye

Client Quotes

Payment Specialists

"Working close with Savantor's professionals over the years in the payment arena. I appreciate the skills and knowledge these guys have and will surely engage with them when opportunities arise. The current engagement with Savantor is full to satisfaction and beyond."

Idsert Walta, Head of Banking Categories - Nordea - Scandinavia

Acquirer Strategy and Operating Model

"Savantor brought an effective blend of European acquirer market expertise and transaction processing solution design. Their experts quickly forged strong working relationships with our team. We enjoyed working with them to create our future acquirer strategy."

Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

Commercial Card Migration

"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."

Chris Mason, Director - Commercial Cards EMEA - Citi - UK

New Fuel Card Guidelines

"Savantor successfully assisted Clear2Pay by providing specialist EMV expertise."

Marie Costers, General Manager - Clear2Pay Open Test Solutions

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Expert Witness

"After searching extensively for the required industry expert in a complex litigation, Savantor was identified to have the necessary industry knowledge and expertise on a range of complex issues. Savantor provided clear advice and was able to quickly hone in on the key issues, but most importantly, generating pragmatic winnable answers."

Gavin Ingram, General Counsel & VP Strategic Planning - Global Blue - Asia Pacific

Card Migration

"I was impressed by the speed with which the Savantor team were able to start delivering and as a team they have made a significant contribution to the success of the Programme."

Bjorn Niels, Programme Director - ABN AMRO Bank - The Netherland

Platform Selection & RFP Management

"OP-Pohjola Group has used Savantor in both acquiring and issuing for platform/service provider research, RFI/RFP processes and subsequent contract negotiations. Savantor's approach and commitment have always been very professional and transparent. They have been of great help for the company in providing us important insights and background information beyond vendors sales speeches."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

Clients - Request Support

Send us a support request and one of our specialists will be in contact to assist you.

Consultants – Upload your CV

Register your CV with us and gain access to a range of job opportunities through our online job search portal.