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Major UK bank - Process Improvement

Savantor’s process improvement experts provide tangible ongoing saving opportunities of c€800,000

The process improvement review focused on the bank’s customer interaction and back-office processes within their customer dispute handling area. This function resided across three disparate locations and catered for multiple bank products.

The key objective of the review was to establish any initiatives that could generate bottom line improvement in the current and future calendar years.

Savantor’s team undertook the following:

  • SWOT analysis covering each location and the operation as a whole.
  • Evaluated opportunity for end-to-end process rejuvenation.
  • Identified areas for improved custoEstablished benefits of individual process change initiatives and classified appropriate areas for automation.
  • Creation of a focused Initiatives Summary, including indicative ROI.
  • Documented clear recommendations for implementing the change process.

Geoff Durham, Executive Director at Savantor, put the successful delivery down to our core operational knowledge coupled with a sound structured methodology.

“Our practitioner approach enables us to rapidly identify relevant areas of change and to recommend the most appropriate way of managing that change. Our consultants bring many years of hands-on experience, which is delivered to the client in a proven, structured approach.”

Features of this assignment:

  • Facilitated and managed working sessions
  • Preparation of workbooks to create focus
  • Open communication to create consensus
  • Identified quantifiable savings
  • Qualified where policy changes may be required to derive full benefit
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Ernst Verbeek, Managing Director - Trionis - Belgium

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"Disciplined methodology and effective teamwork, guided by Savantor's migration expertise and operational knowledge, were the hallmarks that led to the resounding success of this project, enabling us to maintain and develop our business capability."

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"OP-Pohjola Group has used Savantors help in numerous different specialist projects differing from risk assessment to management tool creation to transaction analysis. We have been very satisfied by the quality of the service provided by Savantor's experts."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

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