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Major UK bank - Process Improvement

Savantor’s process improvement experts provide tangible ongoing saving opportunities of c€800,000

The process improvement review focused on the bank’s customer interaction and back-office processes within their customer dispute handling area. This function resided across three disparate locations and catered for multiple bank products.

The key objective of the review was to establish any initiatives that could generate bottom line improvement in the current and future calendar years.

Savantor’s team undertook the following:

  • SWOT analysis covering each location and the operation as a whole.
  • Evaluated opportunity for end-to-end process rejuvenation.
  • Identified areas for improved custoEstablished benefits of individual process change initiatives and classified appropriate areas for automation.
  • Creation of a focused Initiatives Summary, including indicative ROI.
  • Documented clear recommendations for implementing the change process.

Geoff Durham, Executive Director at Savantor, put the successful delivery down to our core operational knowledge coupled with a sound structured methodology.

“Our practitioner approach enables us to rapidly identify relevant areas of change and to recommend the most appropriate way of managing that change. Our consultants bring many years of hands-on experience, which is delivered to the client in a proven, structured approach.”

Features of this assignment:

  • Facilitated and managed working sessions
  • Preparation of workbooks to create focus
  • Open communication to create consensus
  • Identified quantifiable savings
  • Qualified where policy changes may be required to derive full benefit
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Client Quotes

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

Acquirer Strategy and Operating Model

"Savantor brought an effective blend of European acquirer market expertise and transaction processing solution design. Their experts quickly forged strong working relationships with our team. We enjoyed working with them to create our future acquirer strategy."

Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

Card Migration

"I was impressed by the speed with which the Savantor team were able to start delivering and as a team they have made a significant contribution to the success of the Programme."

Bjorn Niels, Programme Director - ABN AMRO Bank - The Netherland

Business and Platform Strategy

"Savantor successfully advised Rabobank during preparing of the platform migration for cards. Savantor demonstrated thorough knowledge of business processes and market players combined with a practical approach."

Evert Fekkes, Business Information Manager - Rabobank - Nederland

Platform Selection & RFP Management

"OP-Pohjola Group has used Savantor in both acquiring and issuing for platform/service provider research, RFI/RFP processes and subsequent contract negotiations. Savantor's approach and commitment have always been very professional and transparent. They have been of great help for the company in providing us important insights and background information beyond vendors sales speeches."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

Complex Cards Business Transformation

"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

Acquirer Specialist Support

"OP-Pohjola Group has used Savantors help in numerous different specialist projects differing from risk assessment to management tool creation to transaction analysis. We have been very satisfied by the quality of the service provided by Savantor's experts."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

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