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Major UK bank - Process Improvement

Savantor’s process improvement experts provide tangible ongoing saving opportunities of c€800,000

The process improvement review focused on the bank’s customer interaction and back-office processes within their customer dispute handling area. This function resided across three disparate locations and catered for multiple bank products.

The key objective of the review was to establish any initiatives that could generate bottom line improvement in the current and future calendar years.

Savantor’s team undertook the following:

  • SWOT analysis covering each location and the operation as a whole.
  • Evaluated opportunity for end-to-end process rejuvenation.
  • Identified areas for improved custoEstablished benefits of individual process change initiatives and classified appropriate areas for automation.
  • Creation of a focused Initiatives Summary, including indicative ROI.
  • Documented clear recommendations for implementing the change process.

Geoff Durham, Executive Director at Savantor, put the successful delivery down to our core operational knowledge coupled with a sound structured methodology.

“Our practitioner approach enables us to rapidly identify relevant areas of change and to recommend the most appropriate way of managing that change. Our consultants bring many years of hands-on experience, which is delivered to the client in a proven, structured approach.”

Features of this assignment:

  • Facilitated and managed working sessions
  • Preparation of workbooks to create focus
  • Open communication to create consensus
  • Identified quantifiable savings
  • Qualified where policy changes may be required to derive full benefit
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Client Quotes

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

Acquirer Strategy and Operating Model

"Savantor brought an effective blend of European acquirer market expertise and transaction processing solution design. Their experts quickly forged strong working relationships with our team. We enjoyed working with them to create our future acquirer strategy."

Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

Payments Platform Strategy and Sourcing

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with our team and actively contribute. Their experts quickly forged strong working relationships and delivered to our brief. We enjoyed working with them to develop our future platform strategy."

Evert R Fekkes, SVP - Payment & Savings Services - Rabobank Nederland

Card Migration

"I was impressed by the speed with which the Savantor team were able to start delivering and as a team they have made a significant contribution to the success of the Programme."

Bjorn Niels, Programme Director - ABN AMRO Bank - The Netherland

Complex Multi-Country Migration

"This complex migration, undertaken simultaneously in Spain and Portugal, has been a complete success. Savantor has provided us with excellent support for over 3 years, both in the original business transformation programme and now this double migration. We value their open and honest approach to business, and of course the expertise that they bring."

Ricardo Gomez, Director, Operations & Technology - WiZink Bank – Spain & Portugal

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

Collections Transformation

"Savantor did an absolutely superb job for us on the Collections programme. The professionalism, hard work, courtesy and tenacity of their experts is a credit both to the individuals and to Savantor."

Peter O'Dea, Senior Manager - Collections Department - Permanent tsb bank - Ireland

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