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Major UK bank - Contactless

Savantor support major bank in first UK contactless card launch

Due to business pressures, the bank required specialist external support to achieve their desired timescales for the first pilot of contactless functionality to take place in the UK. Savantor were selected based on our track record of successful delivery.

Savantor conducted a detailed requirements gathering exercise and subsequent analysis of business requirements for the pilot of a debit card containing MCI Paypass functionality.

Savantor’s team undertook the following:

  • Requirements gathering with bank Business, Operational and IT staff.
  • Analysis of output from requirements gathering to produce Statement of Requirements for launch and subsequent roll out.
  • Impact of requirements on bank systems to facilitate subsequent IT development.
  • Assessment of development effort required by bank IT group.
  • Production of project plan for pilot and roll out.

Geoff Durham, Executive Director at Savantor, outlined how Savantor’s specialists used their experience and knowledge of card payments to reduce the potential risks to the project launch and minimise the impacts on the business.

“We were able to bring an objective dimension to the critical requirements phase and produce deliverables that allowed the project to stay on course at a time of internal resource constraint.”

Features of this assignment:

  • Structured interviewing of bank staff.
  • Construction of Statement of Requirements.
  • Analysis of system impact of requirements.
  • Analysis of effort for bank IT development.
  • Production of card launch plan.
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Client Quotes

Complex Cards Business Transformation

"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

Expert Witness

"After searching extensively for the required industry expert in a complex litigation, Savantor was identified to have the necessary industry knowledge and expertise on a range of complex issues. Savantor provided clear advice and was able to quickly hone in on the key issues, but most importantly, generating pragmatic winnable answers."

Gavin Ingram, General Counsel & VP Strategic Planning - Global Blue - Asia Pacific

Commercial Card Migration

"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."

Chris Mason, Director - Commercial Cards EMEA - Citi - UK

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Acquirer Strategy and Operating Model

"Savantor brought an effective blend of European acquirer market expertise and transaction processing solution design. Their experts quickly forged strong working relationships with our team. We enjoyed working with them to create our future acquirer strategy."

Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

Business and Platform Strategy

"Savantor successfully advised Rabobank during preparing of the platform migration for cards. Savantor demonstrated thorough knowledge of business processes and market players combined with a practical approach."

Evert Fekkes, Business Information Manager - Rabobank - Nederland

Platform Selection

"Savantor's support in our platform selection process has enabled us to sustain our profitability and positioning for the future. Their advice and guidance was essential to our decision-making."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

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