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Major UK bank - Contactless

Savantor support major bank in first UK contactless card launch

Due to business pressures, the bank required specialist external support to achieve their desired timescales for the first pilot of contactless functionality to take place in the UK. Savantor were selected based on our track record of successful delivery.

Savantor conducted a detailed requirements gathering exercise and subsequent analysis of business requirements for the pilot of a debit card containing MCI Paypass functionality.

Savantor’s team undertook the following:

  • Requirements gathering with bank Business, Operational and IT staff.
  • Analysis of output from requirements gathering to produce Statement of Requirements for launch and subsequent roll out.
  • Impact of requirements on bank systems to facilitate subsequent IT development.
  • Assessment of development effort required by bank IT group.
  • Production of project plan for pilot and roll out.

Geoff Durham, Executive Director at Savantor, outlined how Savantor’s specialists used their experience and knowledge of card payments to reduce the potential risks to the project launch and minimise the impacts on the business.

“We were able to bring an objective dimension to the critical requirements phase and produce deliverables that allowed the project to stay on course at a time of internal resource constraint.”

Features of this assignment:

  • Structured interviewing of bank staff.
  • Construction of Statement of Requirements.
  • Analysis of system impact of requirements.
  • Analysis of effort for bank IT development.
  • Production of card launch plan.
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Client Quotes

Complex Cards Business Transformation

"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

Market Insights

"Savantor did a good job in helping us understand the dynamics of a key growth area for Trionis. Savantor's ability to listen and their degree of commitment have always impressed me. They have been of great help in providing us important market insights and I would not hesitate to work with them again in future."

Ernst Verbeek, Managing Director - Trionis - Belgium

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

Payment Specialists

"Working close with Savantor's professionals over the years in the payment arena. I appreciate the skills and knowledge these guys have and will surely engage with them when opportunities arise. The current engagement with Savantor is full to satisfaction and beyond."

Idsert Walta, Head of Banking Categories - Nordea - Scandinavia

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

Card Processing Migration

"Disciplined methodology and effective teamwork, guided by Savantor's migration expertise and operational knowledge, were the hallmarks that led to the resounding success of this project, enabling us to maintain and develop our business capability."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

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