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Major Global Bank – Global Product Delivery

Major Bank used Savantor’s project management skills coupled with in-depth industry expertise to successfully implement global programme enhancements

A major Global Bank was planning to add additional cardholder features to their global card products to ensure availability of best in class customer benefits.

The programme required strong project management skills and in-depth industry expertise in order to co-ordinate development across multiple global teams and stakeholders.

Savantor’s team undertook the following:

  • Delivery of global business requirements documents.
  • Understanding of partner offerings and ability to consolidate into a global solution.
  • Establishment of a global centre of excellence to manage the programme for all target markets.
  • Production of training and procedure documents.
  • Acting as the key “go to” person on the programme for the business owner.

Doug Tuson, Executive Director at Savantor, explained how Savantor’s knowledge and experience contributed to the success of the project.

"We were delighted to be able to provide the necessary skills and expertise for such a successful project implementation."

Features of this assignment:

  • Project management skills to bring together teams from across various markets in which cards are issued.
  • Liaison across global marketing teams, business leads and external parties.
  • Detailed technical understanding of file transfer and file formats.
  • Detailed understanding of the cards business dynamics ensuring that any developed solution would meet the needs of the bank and of customers.
  • Seniority to bring together internal and external business and technical teams.
  • Ability to demonstrate effective troubleshooting skills if required.
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Client Quotes

Business and Platform Strategy

"Savantor successfully advised Rabobank during preparing of the platform migration for cards. Savantor demonstrated thorough knowledge of business processes and market players combined with a practical approach."

Evert Fekkes, Business Information Manager - Rabobank - Nederland

Credit Card Launch

"Savantor's knowledge and experience were the key differentiators in selecting them and they contributed greatly to the success of the product launch and the effectiveness of the ongoing operational service."

Toine Schepers, Operations Director - Primeline - The Netherlands

Acquirer Strategy and Operating Model

"Savantor brought an effective blend of European acquirer market expertise and transaction processing solution design. Their experts quickly forged strong working relationships with our team. We enjoyed working with them to create our future acquirer strategy."

Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

Collections Transformation

"Savantor did an absolutely superb job for us on the Collections programme. The professionalism, hard work, courtesy and tenacity of their experts is a credit both to the individuals and to Savantor."

Peter O'Dea, Senior Manager - Collections Department - Permanent tsb bank - Ireland

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Acquirer Specialist Support

"OP-Pohjola Group has used Savantors help in numerous different specialist projects differing from risk assessment to management tool creation to transaction analysis. We have been very satisfied by the quality of the service provided by Savantor's experts."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

Credit Card Migration and Operational Support

"The bank has undergone significant transformation of its card business on both the issuing and acquiring sides. One business partner we have looked to for support in the areas of strategy, major project leadership, management analysis and ongoing business support is Savantor. The Savantor team has contributed to our success as we have leveraged their deep industry knowledge and broad range of operational skills."

Sean Sheehan, Service Management Director - Bank of Ireland

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

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