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Major Global Bank – Global Product Delivery

Major Bank used Savantor’s project management skills coupled with in-depth industry expertise to successfully implement global programme enhancements

A major Global Bank was planning to add additional cardholder features to their global card products to ensure availability of best in class customer benefits.

The programme required strong project management skills and in-depth industry expertise in order to co-ordinate development across multiple global teams and stakeholders.

Savantor’s team undertook the following:

  • Delivery of global business requirements documents.
  • Understanding of partner offerings and ability to consolidate into a global solution.
  • Establishment of a global centre of excellence to manage the programme for all target markets.
  • Production of training and procedure documents.
  • Acting as the key “go to” person on the programme for the business owner.

Doug Tuson, Executive Director at Savantor, explained how Savantor’s knowledge and experience contributed to the success of the project.

"We were delighted to be able to provide the necessary skills and expertise for such a successful project implementation."

Features of this assignment:

  • Project management skills to bring together teams from across various markets in which cards are issued.
  • Liaison across global marketing teams, business leads and external parties.
  • Detailed technical understanding of file transfer and file formats.
  • Detailed understanding of the cards business dynamics ensuring that any developed solution would meet the needs of the bank and of customers.
  • Seniority to bring together internal and external business and technical teams.
  • Ability to demonstrate effective troubleshooting skills if required.
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Client Quotes

Expert Witness

"After searching extensively for the required industry expert in a complex litigation, Savantor was identified to have the necessary industry knowledge and expertise on a range of complex issues. Savantor provided clear advice and was able to quickly hone in on the key issues, but most importantly, generating pragmatic winnable answers."

Gavin Ingram, General Counsel & VP Strategic Planning - Global Blue - Asia Pacific

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

Issuer and Acquirer Transformation - Assessment and Mobilisation

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with a diverse team from across the bank and actively contribute. I am pleased to say that Savantor was able to deliver on our needs as well as being good people to do business with."

Lars Bostrom, Head of Cards - Nordea - Scandinavia

Acquirer Strategy and Operating Model

"Savantor brought an effective blend of European acquirer market expertise and transaction processing solution design. Their experts quickly forged strong working relationships with our team. We enjoyed working with them to create our future acquirer strategy."

Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

Card Processing Migration

"Disciplined methodology and effective teamwork, guided by Savantor's migration expertise and operational knowledge, were the hallmarks that led to the resounding success of this project, enabling us to maintain and develop our business capability."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

Credit Card Migration and Operational Support

"The bank has undergone significant transformation of its card business on both the issuing and acquiring sides. One business partner we have looked to for support in the areas of strategy, major project leadership, management analysis and ongoing business support is Savantor. The Savantor team has contributed to our success as we have leveraged their deep industry knowledge and broad range of operational skills."

Sean Sheehan, Service Management Director - Bank of Ireland

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

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