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Major Global Bank – Global Product Delivery

Major Bank used Savantor’s project management skills coupled with in-depth industry expertise to successfully implement global programme enhancements

A major Global Bank was planning to add additional cardholder features to their global card products to ensure availability of best in class customer benefits.

The programme required strong project management skills and in-depth industry expertise in order to co-ordinate development across multiple global teams and stakeholders.

Savantor’s team undertook the following:

  • Delivery of global business requirements documents.
  • Understanding of partner offerings and ability to consolidate into a global solution.
  • Establishment of a global centre of excellence to manage the programme for all target markets.
  • Production of training and procedure documents.
  • Acting as the key “go to” person on the programme for the business owner.

Doug Tuson, Executive Director at Savantor, explained how Savantor’s knowledge and experience contributed to the success of the project.

"We were delighted to be able to provide the necessary skills and expertise for such a successful project implementation."

Features of this assignment:

  • Project management skills to bring together teams from across various markets in which cards are issued.
  • Liaison across global marketing teams, business leads and external parties.
  • Detailed technical understanding of file transfer and file formats.
  • Detailed understanding of the cards business dynamics ensuring that any developed solution would meet the needs of the bank and of customers.
  • Seniority to bring together internal and external business and technical teams.
  • Ability to demonstrate effective troubleshooting skills if required.
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Client Quotes

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

EMV Migration Planning

"It was a strategic imperative for the bank to be EMV compliant for our payment cards and the experience that Savantor brought to the company has proved to be invaluable."

Eddie Sweeney, Chief Technology Officer - AIB Bank - Ireland

Card Processing Migration

"Disciplined methodology and effective teamwork, guided by Savantor's migration expertise and operational knowledge, were the hallmarks that led to the resounding success of this project, enabling us to maintain and develop our business capability."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Market Insights

"Savantor did a good job in helping us understand the dynamics of a key growth area for Trionis. Savantor's ability to listen and their degree of commitment have always impressed me. They have been of great help in providing us important market insights and I would not hesitate to work with them again in future."

Ernst Verbeek, Managing Director - Trionis - Belgium

Payment Specialists

"Working close with Savantor's professionals over the years in the payment arena. I appreciate the skills and knowledge these guys have and will surely engage with them when opportunities arise. The current engagement with Savantor is full to satisfaction and beyond."

Idsert Walta, Head of Banking Categories - Nordea - Scandinavia

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

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