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Major Global Bank – Global Product Delivery

Major Bank used Savantor’s project management skills coupled with in-depth industry expertise to successfully implement global programme enhancements

A major Global Bank was planning to add additional cardholder features to their global card products to ensure availability of best in class customer benefits.

The programme required strong project management skills and in-depth industry expertise in order to co-ordinate development across multiple global teams and stakeholders.

Savantor’s team undertook the following:

  • Delivery of global business requirements documents.
  • Understanding of partner offerings and ability to consolidate into a global solution.
  • Establishment of a global centre of excellence to manage the programme for all target markets.
  • Production of training and procedure documents.
  • Acting as the key “go to” person on the programme for the business owner.

Doug Tuson, Executive Director at Savantor, explained how Savantor’s knowledge and experience contributed to the success of the project.

"We were delighted to be able to provide the necessary skills and expertise for such a successful project implementation."

Features of this assignment:

  • Project management skills to bring together teams from across various markets in which cards are issued.
  • Liaison across global marketing teams, business leads and external parties.
  • Detailed technical understanding of file transfer and file formats.
  • Detailed understanding of the cards business dynamics ensuring that any developed solution would meet the needs of the bank and of customers.
  • Seniority to bring together internal and external business and technical teams.
  • Ability to demonstrate effective troubleshooting skills if required.
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Client Quotes

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Business and Platform Strategy

"Savantor successfully advised Rabobank during preparing of the platform migration for cards. Savantor demonstrated thorough knowledge of business processes and market players combined with a practical approach."

Evert Fekkes, Business Information Manager - Rabobank - Nederland

Complex Cards Business Transformation

"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

New Payments Initiative

"In moving our new initiative into reality, we required specialist payments knowledge and forward thinking in the retail sector. Savantor supplied this and provided very effective guidance throughout. We enjoyed working with them."

Sophie High, Head of Innovation Delivery - Cancer Research UK

EMV Migration Planning

"It was a strategic imperative for the bank to be EMV compliant for our payment cards and the experience that Savantor brought to the company has proved to be invaluable."

Eddie Sweeney, Chief Technology Officer - AIB Bank - Ireland

Payment Specialists

"Working close with Savantor's professionals over the years in the payment arena. I appreciate the skills and knowledge these guys have and will surely engage with them when opportunities arise. The current engagement with Savantor is full to satisfaction and beyond."

Idsert Walta, Head of Banking Categories - Nordea - Scandinavia

Market Insights

"Savantor did a good job in helping us understand the dynamics of a key growth area for Trionis. Savantor's ability to listen and their degree of commitment have always impressed me. They have been of great help in providing us important market insights and I would not hesitate to work with them again in future."

Ernst Verbeek, Managing Director - Trionis - Belgium

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