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European Bank – Fraud System Optimisation

Savantor’s fraud control experts provide annual saving opportunities of circa €3m

The European client was experiencing high levels of fraud on their debit portfolio.

Savantor was asked to conduct a Quality Assurance of the current situation to review the client’s tracking system set-up, processes and procedures, improve the strategic and tactical MI and identify any other improvements in Fraud Operations.

Savantor’s team undertook the following:

  • Existing rules were rewritten to more effectively identify fraud.
  • Fraud was marked on the tracking system to enhance MI capabilities and rule writing.
  • A new system was introduced to allow easier and proactive analysis.
  • Designed Rule performance reporting.
  • Designed Rule sensitivity reporting requirements.
  • Designed fraud data review reports process.

Geoff Durham, Executive Director at Savantor, explained how Savantor’s fraud control specialists were able to achieve significant savings and operational efficiencies.

"Systems and processes are now firmly in place to evolve rules pro-actively, implement rule performance reporting, use a fraud estimating system and upgrade IT support to first priority

Features of this assignment:

  • Fraud losses were reduced through enhanced rules performance, saving circa €250,000 per month.
  • Improved processes introduced for change management and rules review.
  • Subject matter experts were provided on site working closely with the client Fraud team to identify reduction in Fraud losses through enhanced rules performance and improved processes.
  • Systems and processes put in place to:

    - Evolve Rules pro-actively.

    - Implement rule performance reporting.

    - Upgrade IT support to Strategic and Important systems.

    - Use as fraud estimating system.

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Client Quotes

Card Processing Migration

"Disciplined methodology and effective teamwork, guided by Savantor's migration expertise and operational knowledge, were the hallmarks that led to the resounding success of this project, enabling us to maintain and develop our business capability."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

EMV Migration Planning

"It was a strategic imperative for the bank to be EMV compliant for our payment cards and the experience that Savantor brought to the company has proved to be invaluable."

Eddie Sweeney, Chief Technology Officer - AIB Bank - Ireland

Commercial Card Migration

"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."

Chris Mason, Director - Commercial Cards EMEA - Citi - UK

New Payments Initiative

"In moving our new initiative into reality, we required specialist payments knowledge and forward thinking in the retail sector. Savantor supplied this and provided very effective guidance throughout. We enjoyed working with them."

Sophie High, Head of Innovation Delivery - Cancer Research UK

Complex Cards Business Transformation

"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

Acquiring market insight and strategy review

"Savantor brought an independent perspective and valuable insight that enabled Rabobank to ratify options for delivery and future growth and make informed business decisions in support of our target business model. Having used Savantor on a number of strategic projects, we have no hesitation in recommending their services to others."

Evert R Fekkes, SVP Payment & Savings Services - Rabobank - Nederland

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

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