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European Bank – Fraud System Optimisation

Savantor’s fraud control experts provide annual saving opportunities of circa €3m

The European client was experiencing high levels of fraud on their debit portfolio.

Savantor was asked to conduct a Quality Assurance of the current situation to review the client’s tracking system set-up, processes and procedures, improve the strategic and tactical MI and identify any other improvements in Fraud Operations.

Savantor’s team undertook the following:

  • Existing rules were rewritten to more effectively identify fraud.
  • Fraud was marked on the tracking system to enhance MI capabilities and rule writing.
  • A new system was introduced to allow easier and proactive analysis.
  • Designed Rule performance reporting.
  • Designed Rule sensitivity reporting requirements.
  • Designed fraud data review reports process.

Geoff Durham, Executive Director at Savantor, explained how Savantor’s fraud control specialists were able to achieve significant savings and operational efficiencies.

"Systems and processes are now firmly in place to evolve rules pro-actively, implement rule performance reporting, use a fraud estimating system and upgrade IT support to first priority

Features of this assignment:

  • Fraud losses were reduced through enhanced rules performance, saving circa €250,000 per month.
  • Improved processes introduced for change management and rules review.
  • Subject matter experts were provided on site working closely with the client Fraud team to identify reduction in Fraud losses through enhanced rules performance and improved processes.
  • Systems and processes put in place to:

    - Evolve Rules pro-actively.

    - Implement rule performance reporting.

    - Upgrade IT support to Strategic and Important systems.

    - Use as fraud estimating system.

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Client Quotes

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Evert Fekkes, Business Information Manager - Rabobank - Nederland

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Jeff Guthri, COO - Moneris Solutions - Canada

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"This was a major business transformation that required us to build an excellent team made up of internal bank specialists, supported by external card business, technical and operations expertise. Savantor provided specialists from the local market and with international experience to fill a variety of important roles. The Savantor resourcing team are professional, reliable and good people to work with."

Ricardo Gomez, Director - Operations & Technology - WiZink Bank - Spain

Complex Multi-Country Migration

"This complex migration, undertaken simultaneously in Spain and Portugal, has been a complete success. Savantor has provided us with excellent support for over 3 years, both in the original business transformation programme and now this double migration. We value their open and honest approach to business, and of course the expertise that they bring."

Ricardo Gomez, Director, Operations & Technology - WiZink Bank – Spain & Portugal

Expert Witness

"After searching extensively for the required industry expert in a complex litigation, Savantor was identified to have the necessary industry knowledge and expertise on a range of complex issues. Savantor provided clear advice and was able to quickly hone in on the key issues, but most importantly, generating pragmatic winnable answers."

Gavin Ingram, General Counsel & VP Strategic Planning - Global Blue - Asia Pacific

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"Savantor did an absolutely superb job for us on the Collections programme. The professionalism, hard work, courtesy and tenacity of their experts is a credit both to the individuals and to Savantor."

Peter O'Dea, Senior Manager - Collections Department - Permanent tsb bank - Ireland

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Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

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