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Citi – Card processing platform migration

Savantor’s migration specialists play major roles in the “award winning” conversion of Citi’s commercial cards

Citi upgraded their VisionPLUS consumer cards platform to provide commercial cards functionality to match business expansion plans.

The critical success factors were a successful launch of a MasterCard product followed by conversion of an established Visa portfolio from the TSYS PRIME system, managing the process over several time-zones and different technologies, seamlessly to the cardholder base.

Savantor’s team undertook the following:

  • Definition of key migration activities across all vendors.
  • Management of MasterCard and Visa certification.
  • Authorisation parameter review to cover both conversion and ongoing requirements.
  • Multi-national, multi-currency data migration management.
  • Detailed conversion strategy to deliver successful cutover.
  • Managed verification processes and testing defect resolutions.
  • Defined and delivered system balancing validation process.
  • Planned, established and managed a 24x7 Conversion Control Centre.

Cameron Muir-Jones, Client Delivery Director at Savantor, underlined how Savantor’s expertise was critical to the success of the project.

"Our consultants have a detailed understanding of the issues affecting a complex migration such as this. This expertise underpins Savantor’s strong track record of successful migrations across Europe."

Features of this assignment:

  • MasterCard certification, technical product setup and creation of MasterCard STIP.
  • Review of Visa authorisation parameters and testing with plastic personalisation vendor.
  • Data Conversion verification plan, to deliver data quality and corporate hierarchy accuracy.
  • Validation plan to ensure hierarchy integrity and financial reconciliation at every level.
  • A cutover strategy to provide uninterrupted, seamless service to cardholders.
  • A cutover management plan with multiple stakeholders, suppliers and workstreams over 5 time zones.
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Client Quotes

Acquirer Transformation

"We needed a programme manager for a complex transformation who also brought a broad understanding to help stakeholders through the change. We have been delighted with the delivery and outcomes from this engagement with Savantor."

Michael Liquornik, Executive Vice President - Neovia Financial - UK

EMV Migration Planning

"It was a strategic imperative for the bank to be EMV compliant for our payment cards and the experience that Savantor brought to the company has proved to be invaluable."

Eddie Sweeney, Chief Technology Officer - AIB Bank - Ireland

Collections Transformation

"Savantor did an absolutely superb job for us on the Collections programme. The professionalism, hard work, courtesy and tenacity of their experts is a credit both to the individuals and to Savantor."

Peter O'Dea, Senior Manager - Collections Department - Permanent tsb bank - Ireland

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Market Insights

"Savantor did a good job in helping us understand the dynamics of a key growth area for Trionis. Savantor's ability to listen and their degree of commitment have always impressed me. They have been of great help in providing us important market insights and I would not hesitate to work with them again in future."

Ernst Verbeek, Managing Director - Trionis - Belgium

Complex Multi-Country Migration

"This complex migration, undertaken simultaneously in Spain and Portugal, has been a complete success. Savantor has provided us with excellent support for over 3 years, both in the original business transformation programme and now this double migration. We value their open and honest approach to business, and of course the expertise that they bring."

Ricardo Gomez, Director, Operations & Technology - WiZink Bank – Spain & Portugal

Platform Selection & RFP Management

"OP-Pohjola Group has used Savantor in both acquiring and issuing for platform/service provider research, RFI/RFP processes and subsequent contract negotiations. Savantor's approach and commitment have always been very professional and transparent. They have been of great help for the company in providing us important insights and background information beyond vendors sales speeches."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

Payments Platform Strategy and Sourcing

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with our team and actively contribute. Their experts quickly forged strong working relationships and delivered to our brief. We enjoyed working with them to develop our future platform strategy."

Evert R Fekkes, SVP - Payment & Savings Services - Rabobank Nederland

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