Case Studies
Return to Case Studies

Citi – Card processing platform migration

Savantor’s migration specialists play major roles in the “award winning” conversion of Citi’s commercial cards

Citi upgraded their VisionPLUS consumer cards platform to provide commercial cards functionality to match business expansion plans.

The critical success factors were a successful launch of a MasterCard product followed by conversion of an established Visa portfolio from the TSYS PRIME system, managing the process over several time-zones and different technologies, seamlessly to the cardholder base.

Savantor’s team undertook the following:

  • Definition of key migration activities across all vendors.
  • Management of MasterCard and Visa certification.
  • Authorisation parameter review to cover both conversion and ongoing requirements.
  • Multi-national, multi-currency data migration management.
  • Detailed conversion strategy to deliver successful cutover.
  • Managed verification processes and testing defect resolutions.
  • Defined and delivered system balancing validation process.
  • Planned, established and managed a 24x7 Conversion Control Centre.

Cameron Muir-Jones, Client Delivery Director at Savantor, underlined how Savantor’s expertise was critical to the success of the project.

"Our consultants have a detailed understanding of the issues affecting a complex migration such as this. This expertise underpins Savantor’s strong track record of successful migrations across Europe."

Features of this assignment:

  • MasterCard certification, technical product setup and creation of MasterCard STIP.
  • Review of Visa authorisation parameters and testing with plastic personalisation vendor.
  • Data Conversion verification plan, to deliver data quality and corporate hierarchy accuracy.
  • Validation plan to ensure hierarchy integrity and financial reconciliation at every level.
  • A cutover strategy to provide uninterrupted, seamless service to cardholders.
  • A cutover management plan with multiple stakeholders, suppliers and workstreams over 5 time zones.
Savantor Services

Savantor Services

Savantor services are tailored to Client needs based on our core service areas

Specialist Resourcing Payments Strategy Platform Transition Operational Efficiency
Savantor Services

Job Opportunities

Consulting and contracting roles in the payments, mobile and banking arena within the UK and across Europe

View more
Savantor Services

Savantor Views

Find out more from our Savantor brochures, MarketEye back copies and Industry opinion

Collateral Market Eye News & Views Sign Up to receive MarketEye

Client Quotes

New Fuel Card Guidelines

"Savantor successfully assisted Clear2Pay by providing specialist EMV expertise."

Marie Costers, General Manager - Clear2Pay Open Test Solutions

Complex Multi-Country Migration

"This complex migration, undertaken simultaneously in Spain and Portugal, has been a complete success. Savantor has provided us with excellent support for over 3 years, both in the original business transformation programme and now this double migration. We value their open and honest approach to business, and of course the expertise that they bring."

Ricardo Gomez, Director, Operations & Technology - WiZink Bank – Spain & Portugal

Credit Card Launch

"Savantor's knowledge and experience were the key differentiators in selecting them and they contributed greatly to the success of the product launch and the effectiveness of the ongoing operational service."

Toine Schepers, Operations Director - Primeline - The Netherlands

Expert Witness

"After searching extensively for the required industry expert in a complex litigation, Savantor was identified to have the necessary industry knowledge and expertise on a range of complex issues. Savantor provided clear advice and was able to quickly hone in on the key issues, but most importantly, generating pragmatic winnable answers."

Gavin Ingram, General Counsel & VP Strategic Planning - Global Blue - Asia Pacific

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

Commercial Card Migration

"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."

Chris Mason, Director - Commercial Cards EMEA - Citi - UK

Acquiring market insight and strategy review

"Savantor brought an independent perspective and valuable insight that enabled Rabobank to ratify options for delivery and future growth and make informed business decisions in support of our target business model. Having used Savantor on a number of strategic projects, we have no hesitation in recommending their services to others."

Evert R Fekkes, SVP Payment & Savings Services - Rabobank - Nederland

Platform Selection & RFP Management

"OP-Pohjola Group has used Savantor in both acquiring and issuing for platform/service provider research, RFI/RFP processes and subsequent contract negotiations. Savantor's approach and commitment have always been very professional and transparent. They have been of great help for the company in providing us important insights and background information beyond vendors sales speeches."

Kai Lindstrom, Head of Acquiring - OP-Services Ltd - Finland

Clients - Request Support

Send us a support request and one of our specialists will be in contact to assist you.

Consultants – Upload your CV

Register your CV with us and gain access to a range of job opportunities through our online job search portal.