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Citi – Card processing platform migration

Savantor’s migration specialists play major roles in the “award winning” conversion of Citi’s commercial cards

Citi upgraded their VisionPLUS consumer cards platform to provide commercial cards functionality to match business expansion plans.

The critical success factors were a successful launch of a MasterCard product followed by conversion of an established Visa portfolio from the TSYS PRIME system, managing the process over several time-zones and different technologies, seamlessly to the cardholder base.

Savantor’s team undertook the following:

  • Definition of key migration activities across all vendors.
  • Management of MasterCard and Visa certification.
  • Authorisation parameter review to cover both conversion and ongoing requirements.
  • Multi-national, multi-currency data migration management.
  • Detailed conversion strategy to deliver successful cutover.
  • Managed verification processes and testing defect resolutions.
  • Defined and delivered system balancing validation process.
  • Planned, established and managed a 24x7 Conversion Control Centre.

Cameron Muir-Jones, Client Delivery Director at Savantor, underlined how Savantor’s expertise was critical to the success of the project.

"Our consultants have a detailed understanding of the issues affecting a complex migration such as this. This expertise underpins Savantor’s strong track record of successful migrations across Europe."

Features of this assignment:

  • MasterCard certification, technical product setup and creation of MasterCard STIP.
  • Review of Visa authorisation parameters and testing with plastic personalisation vendor.
  • Data Conversion verification plan, to deliver data quality and corporate hierarchy accuracy.
  • Validation plan to ensure hierarchy integrity and financial reconciliation at every level.
  • A cutover strategy to provide uninterrupted, seamless service to cardholders.
  • A cutover management plan with multiple stakeholders, suppliers and workstreams over 5 time zones.
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Client Quotes

Interchange Review

"Savantor did a superb job in confirming what we believed was an area of weakness. The detail we now have will enable us to agree internally what we need to do to improve structure, control and income. Nationwide management were very impressed with the quality of the Savantor team."

Adam Slater, Senior Manager - Banking - Nationwide Building Society - UK

Acquirer Strategy and Operating Model

"Savantor brought an effective blend of European acquirer market expertise and transaction processing solution design. Their experts quickly forged strong working relationships with our team. We enjoyed working with them to create our future acquirer strategy."

Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

Complex Multi-Country Migration

"This complex migration, undertaken simultaneously in Spain and Portugal, has been a complete success. Savantor has provided us with excellent support for over 3 years, both in the original business transformation programme and now this double migration. We value their open and honest approach to business, and of course the expertise that they bring."

Ricardo Gomez, Director, Operations & Technology - WiZink Bank – Spain & Portugal

Credit Risk Review for New Product Launch

"We needed expert help at short notice and Savantor were very impressive in their response and knowledge. The results were very clear and useful, enabling us to quickly make good progress on the next steps."

Sami Karhunen, Head of Business Intelligence and SME Sales - Point Transaction Systems Oy - Finland

Credit Card Migration and Operational Support

"The bank has undergone significant transformation of its card business on both the issuing and acquiring sides. One business partner we have looked to for support in the areas of strategy, major project leadership, management analysis and ongoing business support is Savantor. The Savantor team has contributed to our success as we have leveraged their deep industry knowledge and broad range of operational skills."

Sean Sheehan, Service Management Director - Bank of Ireland

Payments Workshop Material

"Savantor helped ACI build a payments onboarding workshop for new technical staff in ACI EMEA. Their extensive experience took our outline and built a great starting presentation of industry facts that we have now customised further into a half day session that is used for all new joiners. Our Americas and APAC regions have also taken the material and customised it for their regions. A great job by Savantor has meant new joiners to ACI hit the ground running."

Richard Sanders, Principal Solution Consultant - ACI - Worldwide EMEA

Commercial Card Migration

"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."

Chris Mason, Director - Commercial Cards EMEA - Citi - UK

Credit Card Launch

"Savantor's knowledge and experience were the key differentiators in selecting them and they contributed greatly to the success of the product launch and the effectiveness of the ongoing operational service."

Toine Schepers, Operations Director - Primeline - The Netherlands

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