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Citi – Card processing platform migration

Savantor’s migration specialists play major roles in the “award winning” conversion of Citi’s commercial cards

Citi upgraded their VisionPLUS consumer cards platform to provide commercial cards functionality to match business expansion plans.

The critical success factors were a successful launch of a MasterCard product followed by conversion of an established Visa portfolio from the TSYS PRIME system, managing the process over several time-zones and different technologies, seamlessly to the cardholder base.

Savantor’s team undertook the following:

  • Definition of key migration activities across all vendors.
  • Management of MasterCard and Visa certification.
  • Authorisation parameter review to cover both conversion and ongoing requirements.
  • Multi-national, multi-currency data migration management.
  • Detailed conversion strategy to deliver successful cutover.
  • Managed verification processes and testing defect resolutions.
  • Defined and delivered system balancing validation process.
  • Planned, established and managed a 24x7 Conversion Control Centre.

Cameron Muir-Jones, Client Delivery Director at Savantor, underlined how Savantor’s expertise was critical to the success of the project.

"Our consultants have a detailed understanding of the issues affecting a complex migration such as this. This expertise underpins Savantor’s strong track record of successful migrations across Europe."

Features of this assignment:

  • MasterCard certification, technical product setup and creation of MasterCard STIP.
  • Review of Visa authorisation parameters and testing with plastic personalisation vendor.
  • Data Conversion verification plan, to deliver data quality and corporate hierarchy accuracy.
  • Validation plan to ensure hierarchy integrity and financial reconciliation at every level.
  • A cutover strategy to provide uninterrupted, seamless service to cardholders.
  • A cutover management plan with multiple stakeholders, suppliers and workstreams over 5 time zones.
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Client Quotes

Moneris Solutions

"Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team."

Jeff Guthri, COO - Moneris Solutions - Canada

New Fuel Card Guidelines

"Savantor successfully assisted Clear2Pay by providing specialist EMV expertise."

Marie Costers, General Manager - Clear2Pay Open Test Solutions

Acquirer Strategy and Operating Model

"Savantor brought an effective blend of European acquirer market expertise and transaction processing solution design. Their experts quickly forged strong working relationships with our team. We enjoyed working with them to create our future acquirer strategy."

Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

Acquirer Transformation

"We needed a programme manager for a complex transformation who also brought a broad understanding to help stakeholders through the change. We have been delighted with the delivery and outcomes from this engagement with Savantor."

Michael Liquornik, Executive Vice President - Neovia Financial - UK

Credit Card Launch

"Savantor's knowledge and experience were the key differentiators in selecting them and they contributed greatly to the success of the product launch and the effectiveness of the ongoing operational service."

Toine Schepers, Operations Director - Primeline - The Netherlands

Collections Transformation

"Savantor did an absolutely superb job for us on the Collections programme. The professionalism, hard work, courtesy and tenacity of their experts is a credit both to the individuals and to Savantor."

Peter O'Dea, Senior Manager - Collections Department - Permanent tsb bank - Ireland

Commercial Card Migration

"Execution at its best. We're delighted that this project has been truly outstanding and received an award from 'The Banker'. Savantor provided crucial expertise that helped us keep all our promises in terms of delivery. The scheduling, planning and control regime throughout was excellent."

Chris Mason, Director - Commercial Cards EMEA - Citi - UK

EMV Migration Planning

"It was a strategic imperative for the bank to be EMV compliant for our payment cards and the experience that Savantor brought to the company has proved to be invaluable."

Eddie Sweeney, Chief Technology Officer - AIB Bank - Ireland

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