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Savantor’s Subject Matter Experts help integrate the ABN AMRO Card

Savantor’s team of Subject Matter Experts worked alongside ABN AMRO staff to help them build a new organisation (AA Interfinance - AAI) capable of effectively managing and controlling the ABN AMRO card portfolio following its migration from Interpay. ABN AMRO selected Savantor for the breadth and depth of their card industry knowledge.

Savantor’s team undertook the following:

  • Interim Head of Credit and Risk
  • Building of a best practice credit and risk function within AAI.
  • Analysis and build of the new daily Settlement and Reconciliation processes. Implementation of a standardised ‘four part balancing’process.
  • Interim management of the settlement function within the AAI finance team.
  • Design and implementation of rejected payments processes and procedures.
  • Process design, recruitment and training for the Application & Transactional Fraud functions
  • Interim management of the Application & Transactional Fraud team.
  • Development of a 5 year Financial Budget model and the establishment of Financial Planning & Analysis capability.

Geoff Durham, Executive Director at Savantor, underlined Savantor’s ability to work in partnership with clients to build long-term value into the business.

“Our Subject Matter Experts have been able to use their experience and industry knowledge to help ABN AMRO/AA Interfinance build a new structure that is capable of effectively controlling a card portfolio of this size.”

Features of this assignment:

  • Credit and Risk Management
  • Fraud Policy development
  • Settlement and Reconciliation
  • Application & Transactional Fraud Management
  • Financial Planning & Analysis
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Client Quotes

Platform Selection

"Savantor's support in our platform selection process has enabled us to sustain our profitability and positioning for the future. Their advice and guidance was essential to our decision-making."

Robert Lambert, Head of Cards Strategy - Permanent tsb bank - Ireland

Issuer and Acquirer Transformation - Assessment and Mobilisation

"We were in urgent need of external independent expertise to supplement our internal resources. Senior consultants had to quickly integrate with a diverse team from across the bank and actively contribute. I am pleased to say that Savantor was able to deliver on our needs as well as being good people to do business with."

Lars Bostrom, Head of Cards - Nordea - Scandinavia

Credit Card Migration and Operational Support

"The bank has undergone significant transformation of its card business on both the issuing and acquiring sides. One business partner we have looked to for support in the areas of strategy, major project leadership, management analysis and ongoing business support is Savantor. The Savantor team has contributed to our success as we have leveraged their deep industry knowledge and broad range of operational skills."

Sean Sheehan, Service Management Director - Bank of Ireland

Acquirer Strategy and Operating Model

"Savantor brought an effective blend of European acquirer market expertise and transaction processing solution design. Their experts quickly forged strong working relationships with our team. We enjoyed working with them to create our future acquirer strategy."

Mikko Hyttinen, SVP - Lending Services - OP-Pohjola Group - Finland

Acquirer Risk Assessment

"The expertise provided by Savantor has greatly helped us evaluate our risk position and to take the right steps in managing our future risks. Strong, disciplined planning and an ongoing willingness to work closely with our staff played an enormous part in making this a very successful well-delivered project which will greatly help us in achieving our business goals."

Mark Healy, Chief Risk Officer - NEOVIA Financial - UK

Collections Transformation

"Savantor did an absolutely superb job for us on the Collections programme. The professionalism, hard work, courtesy and tenacity of their experts is a credit both to the individuals and to Savantor."

Peter O'Dea, Senior Manager - Collections Department - Permanent tsb bank - Ireland

Market Insights

"Savantor did a good job in helping us understand the dynamics of a key growth area for Trionis. Savantor's ability to listen and their degree of commitment have always impressed me. They have been of great help in providing us important market insights and I would not hesitate to work with them again in future."

Ernst Verbeek, Managing Director - Trionis - Belgium

Credit Card Launch

"Savantor's knowledge and experience were the key differentiators in selecting them and they contributed greatly to the success of the product launch and the effectiveness of the ongoing operational service."

Toine Schepers, Operations Director - Primeline - The Netherlands

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