Moneris Solutions
“Savantor did an outstanding job of the review and I received nothing but positive feedback on the interaction with our management team.”
Jeff Guthrie - COO - Moneris Solutions - Canada

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Major UK bank - Process Improvement

Savantor’s process improvement experts provide tangible ongoing saving opportunities of c€800,000

The process improvement review focused on the bank’s customer interaction and back-office processes within their customer dispute handling area. This function resided across three disparate locations and catered for multiple bank products.

The key objective of the review was to establish any initiatives that could generate bottom line improvement in the current and future calendar years.

Savantor’s team undertook the following:

Major UK bank - Process Improvement
SWOT analysis covering each location and the operation as a whole.


Major UK bank - Process Improvement
Evaluated opportunity for end-to-end process rejuvenation.


Major UK bank - Process Improvement
Identified areas for improved customer service, job satisfaction and risk management.


Major UK bank - Process Improvement
Established benefits of individual process change initiatives and classified appropriate areas for automation.


Major UK bank - Process Improvement
Creation of a focused Initiatives Summary, including indicative ROI.


Major UK bank - Process Improvement
Documented clear recommendations for implementing the change process.


Geoff Durham, Executive Director at Savantor, put the successful delivery down to our core operational knowledge coupled with a sound structured methodology.

“Our practitioner approach enables us to rapidly identify relevant areas of change and to recommend the most appropriate way of managing that change. Our consultants bring many years of hands-on experience, which is delivered to the client in a proven, structured approach.”

Features of this assignment:
  • Facilitated and managed working sessions
  • Preparation of workbooks to create focus
  • Open communication to create consensus
  • Identified quantifiable savings
  • Qualified where policy changes may be required to derive full benefit


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