Case Studies
Return to Case Studies
Major bank - Process Improvement
Savantor’s authorisation process expertise identifies additional revenues of c€21m over 5yearsThe process improvement review focused on debit card authorisations decline rates. Our team was asked to:
Contribute to the business targets by growing revenue within the current year.
Prioritise and secure stakeholder approval to the actions necessary to improve authorisations performance through a reduction in unnecessary declines.
Develop a current and future state authorisation process map.
Savantor’s team undertook the following:
Introduced changes to reduce ATM declines by 19%, International POS declines by 14% and Domestic declines by 8%.
Identified areas for improvements to deliver €1.8m in revenue for the remainder of the year, over €4m annualised.
Identified further changes across the whole portfolio with annualised savings of €5.4m from the core initiatives.
Delivered considerable value in raising awareness and understanding of the authorisations process.
Steve Carter, Delivery Manager at Savantor, identified the importance of utilising Savantor’s expertise in this area in bringing about considerable savings for the client.
“Our focused approach utilising industry expertise enables a rapid turn round in this type of review which brought around €5m in annualised revenue increases together with cost savings, process improvement and management recommendations. That appears to be extremely good value considering the project investment was around 2% of that figure.”
Features of this assignment:
- Documenting the technical authorisations process
- Mapping the various reason codes
- Providing guidance on how to test and implement changes to the authorisations system
- Providing recommendations as to how to improve management of the debit authorisations process and avoid further losses in debit card revenues
Return to Case Studies
