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Financial Glossary

Card Processing Migration
"Disciplined methodology and effective teamwork, guided by Savantor's migration expertise and operational knowledge, were the hallmarks that led to the resounding success of this project, enabling us to maintain and develop our business capability."
Brendan Lynott - General Manager, Operations - Permanent tsb bank - Ireland

Interactive Voice Response (IVR) - definition

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Interactive Voice Response (IVR)

The process in which the voice processing system prompts the caller for information that can then be used as a search key to a database. Typically in the banking system a caller is requested to enter account details by the bank's IVR system and receives information such as account balance, next payment details etc.


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