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Interactive Voice Response (IVR) - definition

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# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Interactive Voice Response (IVR)

The process in which the voice processing system prompts the caller for information that can then be used as a search key to a database. Typically in the banking system a caller is requested to enter account details by the bank's IVR system and receives information such as account balance, next payment details etc.

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